10/10 (非常に良い)
Artyom A.
2022 年 6 月 30 日
良かった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
Palm Springs Family Vacation
When we get to the hotel. the front desk told us that we have no reservation. it does not show anything on their system. I called Vacay Home Connect and told them what happened . and they just told us it shows on their system and they booked it threw the corporate and gave me confirmation number which did not exist on the hotel system. After hour and the half I gave up and booked the room straight from them right on the spot with my credit card, because my kids were waiting in the lobby. Then came Veronica who worked at the hotel and promised me that she will take care of everything next day. Next morning Veronica called me and got all the emails and information of vacay home connect and took care off everything. I tried to call Vrbo few times but after waiting for almost and hour each time I gave up. The hotel was perfect. Stuff was great and nice . pool was clean and rooms were big and Nice. Loved the hotel and enjoyed my stay. Check in was a horrible experience but thank God the rest of the vacation was good. Thanks To Veronica again for everything. beautiful person.
Artyom A.
2022 年 6 月に 4 泊滞在