DISHONEST HOST, SEVERAL KEY AMENITY ISSUES, which the host or the cleaner was NO HELP in addressing them, and the host was DISHONEST about the issues and technically called us liars! Also, the Vrbo customer service was absolutely no help and ridiculously called the issues "minor issues". Here are the issues:
1. The hottub (Spa): Very frustrating. The hot tub kept SHUTTING DOWN, the water was COLD, and really DIRTY!! It was clearly not cleaned after the previous guests! After following up with the host, the cleaner suggested to turn it on and off. However, this only solved the issue for a few minute. The hottub was one of the main reasons why we had chosen this place. We could have booked much better and much cheaper places without a hottub. So technically, we wasted our money for this place that said had a hottub but actually didn’t.
The host claimed they had cleaned and checked the water pH before our check in and the hottub was so hot that it tripped the breaker. However, the water was still cold and dirty even after 24 hours of not using it. The maintenance person told us that the reason these issues was the low level of water inside the tub. The water level was like this when we checked in. They did not know the problem but kept blaming that on us. TOTAL SCAM...WE HAVE PICTURES OF THIS.
2. BBQ Grill: The grill was NOT functional. The cleaner called and said SHE DOESN'T KNOW WHAT TO DO! NO WORKING PROPANE TANK FOR a place in this price range! We bought another propane tank for $29 ourselves and have the receipt. Setting aside that $29 for the tank, the Vrbo support called this "a minor issue" (how is it minor?). The host said they had filled up both propane tanks for the BBQ grill and we used them all. Also he claimed his cleaner called and resolved the issue for us which is TOTAL DISHONESTY as she exactly said SHE DOEN’T KNOW WHAT TO DO! We were not able to grill anything we planned after five hours trying and and we had to throw everything away. Vacation ruined!!
3. Audio System was not working, and NO help in this regard!!!
4. The house was NOT CLEAN. There were many dirts on the sofas, on the dinning table, and on the dishes.
5. No fire starter or lighter for the fire place!!
THIS PLACE IS A TOTAL JOKE AND SCAM!!!
If you want to RUIN your vacation, definitely get this place!