この口コミは 2017 年以前に投稿されており、内容は検証されていません。
4/10 (不満)
connie m.
2017 年 5 月 30 日
house is beautiful....check in was a nightmare
this is an amazing home.....the master bedroom and bath are really nice...the back two bedrooms are nice but the bathrooms really small
when we arrived there was no key in the lock box. we called (3 times), texted and emailed the agent and the management company with no response. Over an hour later the maid showed up......she had no idea anyone was staying there that day, as the the house should have been cleaned. I had to sit outside another hour with our 2 dogs (it's over a 100 degrees) while she cleaned...we then asked her to leave (she normally cleans for 3 hours) so we had to do the rest of the cleaning. That was another challenge which I won't go into as hopefully this won't happen again. Someone finally texted us the following day saying "Sorry" didn't get your message until now...totally unacceptable. Assumed you got in since there weren't more messages. If the maid hadn't shown up we would have had to find a hotel for the first night. Just not good communication and very frustrating for paying for a high rent stay. We've used this site many times before without complaint. This time a new management Evolve was handling the reservation who we had not used before. They really need to work on being more responsible.
connie m.
2017 年 4 月に 3 泊滞在