2 MASTER SUITES, VISTA DE CONSERVACION !!

Thank you for your feedback, Sharon. Our guests’ comfort and enjoyment are very important to us, and we’re sorry for the frustrations you experienced during your stay. We received your call about the smoke detector on November 9, and our maintenance team visited that same day to address it. We understand how disruptive an alarm can be. We also wanted to clarify that we provide one bath towel per guest, up to the home’s maximum occupancy. Before your arrival, 12 bath towels were placed on the beds for your group. Pool towels are not provided, as explained in our pre-arrival information. We provide a complimentary starter kit of essential supplies, including trash bags. As explained at booking and in our guest communications, these supplies are intended to get your stay started, and guests are responsible for purchasing any additional items they need. We did not receive any calls about the washer during your stay, but we appreciate you bringing this to our attention so we can have it checked. Thank you again for sharing your feedback and giving us the opportunity to clarify these details.

Thank you for your feedback, Ariane. We’re glad you enjoyed the spacious home and resort pool, and we sincerely apologize for the issues you experienced. Our team visited to address the concerns reported during your stay, and we’ve created follow-up work orders to inspect and address the additional items you’ve mentioned. We want every guest to feel comfortable and enjoy their stay, and responding promptly to concerns is important to us. Thank you for staying with us and helping us improve.