The property, while dated, including a kitchen window frame with a half-inch hole and a rusting washer and dryer, is ideally located, quiet, secure and had plenty of space for my wife and me. We made plenty of use of the spacious balcony overlooking the water. The property is steps away from the beach. We did have two issues, however, that marred our stay. We were informed the day we checked in that a technician would arrive the following day, Saturday, to repair the washer. He came but could not fix it. Judith, a property rental contact, said she would provide an update on Monday, which came and went without any word. I texted and called Judith, but never heard back. On Monday I called to report a refrigerator leak that periodically required drying the kitchen floor. I was told a repairman was not available. The final issue occurred the evening before our checkout. The FOB to open the property gate wasn’t working. We were able to leave the property for dinner thanks to a tenant who opened the gate. After two unanswered calls and texts, I reached a property management representative who said she would call me in 10-15 minutes. Not hearing back after 45 minutes, I called and was informed that there was no one available to come to the property, which left only one option: park our car overnight on the street next to the property. The representative said the company would not take responsibility if anything happened to the car. The property representative also said we could cancel the final night of our contract and find another place to stay . Because it was 7:30 pm, finding somewhere else was impractical, I responded. The representative repeated that there was no one available to help. She suggested I tap the FOB, as it might re-establish a connection with the FOB sensor. Thankfully, it worked. I understand that rental property issues arise that can’t be addressed immediately. The lack of responsiveness and reasonable solutions on the part of the rental property management company was disappointing.
