Lake View. HOA Pool, Hot Tubs, Gym, Gas Grills, Firepit. Walk to Rec Path

Thank you for staying with us at Summit Resort Group. We hope you had an amazing visit! We look forward to hosting you again in the future. Until then, wishing you and your family our very best!

We are happy to hear that you enjoyed your time here. We look forward to hosting you again in the future!

Thank you for staying with us at Summit Resort Group. We hope you had an amazing visit! We look forward to hosting you again in the future. Until then, wishing you and your family our very best!

We're glad you enjoyed your stay. We hope you will stay with us again in the future.

Wonderful! We are glad you enjoyed your stay.

We're so glad you enjoyed your stay! We look forward to hosting you again.

We're glad you enjoyed your stay. We hope you will stay with us again in the future.

We're happy you enjoyed your stay. We will inform the owner of your suggestion. We hope you will stay with us again in the future.

We're glad you enjoyed your stay. We apologize for the heat issue. That has been fixed. We look forward to your next visit.

We're so happy you enjoyed your stay and apologize for any misinformation. We hope you will stay with us again in the future.

This guest has been blacklisted by our company. 1. We recognize that an incorrect door code was sent to this guest. The guest first called our emergency after-hours line at 4:55 pm. We did not answer the phone because our office is open until 5:00 pm and nobody manages the emergency phone until 5:00. Had the guest called our office line as clearly communicated, we would have given them the correct door code and the guest would have been delayed 1 minute. The guest called the after-hours phone again at 5:11 pm and was provided the correct door code. 2. This property has two primary bedrooms. The zone valve broke in one bedroom prior to the guest's arrival. The heat worked properly throughout the rest of the property. We notified guest in advance of their arrival about the bad heat in one bedroom and let them know we were fixing ASAP. We proactively provided a very nice space heater for the bedroom. We disagree with the assertion that the plumber did not knock on the unit door before entering. The plumber is a trusted contractor that we know is highly professional and always knocks. 3. The description of a "huge" carpet stain and dirty walls is objectively false. 4. The washing machine was about 25 years old and had been working fine for 25 years. It just so happened that the washer broke during this guest's stay. When the guest reported the issue to us, we sent a maintenance technician over within 1 hour to attempt to fix it. Unfortunately, we could not fix the washing machine. It was 3:30 pm on New Years Eve and guests were scheduled to depart on January 2. Unfortunately, it was not feasible to replace or fix the washing machine prior to the guests departing. We refunded the guests $260 due to the washing machine not working properly. 5. The day the guests departed we noticed they did not return an HOA parking pass. We texted the guest and very nicely asked if they would mail the pass back since the HOA charges $75 for replacement passes. The guest texted back, "No." We waited a handful of days to see if the guest would change their mind and return the parking pass. After it was clear that the guest wasn't returning the pass, we charged the guest $75 for the parking pass. We repeatedly called, texted, and messaged this guest before, during, and after their stay, however, guests still claimed lack of communication about our attempts to fix the one bad zone valve, repair the washing machine, and requested the parking pass be returned. We do our very best to serve every guest we accommodate. Unfortunately, some guests can never be pleased, no matter our efforts.