卓越したゲームルームを備えた高級住宅。 610

Hi, By bugs you mean the gnats on the outside of the house? Unfortunately on some weeks of the year we can get gnats near lakes and in the grass. We did spray the enteance to the home which cleared them. That is one reason why most Florida homes have a pool enclosure to stop insects getting near the outside space. If you had called the PM we coukd have had outside the home sprayed again.

This guest after being in the home sent me a pic of a table with food all over it and wanted refunding. The table is set with place mats and ornaments. None of which were in the pic. There was so much food it could not have been missed. We were the ones who had a pic of the table taken after the clean the day befpre their arrival. When I sent the lady the pic with time stamp she then proceeded to tell me how honest and trustworthy she is as well as being a boss at her insurance company for over 30 years. She was asked to ask the other guests if they had used the table before her arrival. The lady was reported to vrbo for threatening bad review if we dont refund her. She was offered to leave and be fully refunded . She would not reply to this.

Marcy, thank you for your review. As property managers, we want everything to go well for a guests stay in one of our homes. But we need to know if there is a problem at the house so we can address it. The pool lights took 2 companies 3 weeks to get them working again. They had to run new underground wires from the pool to the equipment wall. As for the ants, our pest control company treats our homes regularly, but if something pops up, they come out to the house that day. If we had known, we would have had them out there. This is one of the nicest homes in the Remington golf community. It is a great place for a vacation. We also want to note that when we found out the breaker tripped on the pool heater, we refunded all of their pool heating costs.

Ron, We were shocked to read your review. You were the first guest to stay at the house after a $2400.00 kitchen upgrade. And you made the comment that not too much investment goes into this home. This home has more bells and whistles than most homes in this area. As for beds, if we purchase soft mattresses, guest will complain that they wanted a firm mattress. If we purchase firm mattresses, guests will complain they wanted a softer mattress. This is a no win situation for any property management company. A week before your arrival, we email you a list of consumable items that are not supplied with the house. Toilet paper is supplied, but if you are staying awhile, you will need to purchase more. We do not require our guests to wash any laundry. That is our job.

We take all feedback seriously but in this instance the guest emailed at 11.30pm and again at.12pm very upset we didnt reply. There is an emergency phone number if needed. The screw she says was.missing was a screw in the footrest and could not.make anyone fall off a stool. The guests family was from the area and they had over the limit the number of guests staying and were not happy when told they couldnt fish in the lake. Regarding the ants we have regular.pest control and offered tonsend pest control that day but they disnt want pest control to come whilst they were there. They also broke a glass chess set base. We were more than happy to let the guests leave early. Please read our other reviews for this home and our other homes. We have managed this home for over 12 years and always been the same manager.

Please look at our other reviews for this home. We don't heat the pool up to bath water temp, but 86 degrees. And the hot tub goes up to 102 degrees. Guest complained about the clothes washer. We came out and showed the guest how to press start.

Thank you for your comments. If we had received a call about the items you mentioned, we could have taken care of them at that time. They will be done this week.

Thank you for your review. The dishwasher does work. 3 other families plus our cleaning staff have used it with no problem. Parking at this home is discussed in our welcome letter. Again, with the bathtub not draining, 3 other families had no problem at the house. We as property managers were never called about any of these issues while the guest was at the house. This home is our most popular home in the Remington golf community and the furniture is up to date. Just can't make everyone happy.