E&O Residences Kuala Lumpur - Suite, 1 Bedroom

We stayed here 12 months ago and the room we had was in perfect condition, unfortunately this time the room we had was not as well kept, walls, doors and door frames were dirty & marked which was a shame, at night tiny bugs were crawling all over the kitchen bench tops which I sprayed and killed but the next night more came out. Other than those items its still great.

Well located in central Kl, within easy walking distance to the attractions. Apartments large with excellent facilities. Room safe which had sticky key and 6 digits allowed only one try for opening, it took 1 hour for manager to attend and fix. Breakfast was minimal but adequate,

Everything was alright about the hotel. The facilities were good, the location was in the middle of KL however it was hard for the Uber drivers to find it but eventually they manage to. However the staffs are horribly rude, snobbish, sexist, impolite and everything bad you can imagine! When we called to ask for room service Maran shut us down with a very harsh no. Then my friend tried again and he said, "I already told you just now, no we don't. Why are you asking again", another manager by the name of Chris talked down to us as if we've not stayed in hotels or service residences before when we were asking for an extension of stay. It ruined our morning as we had to go back and forth with them and best part is, we had to do everything on our own plus we didn't receive a single apology!

Checked in at 3pm and got myself a complimentary upgrade but the upsetting part is that the moment I went into the room, I then spotted a dead cockroach and there's also this funky smell in the room which I've went to the reception and requested for a room change. They proceeded to change the room for me which is back to my original booking and things were normal and as per usual.

I had a great stay at the hotel, it was central to shops and eating districts. The staff were friendly and helpful, and the hotel facilities were awsome. the room itself was extremely spacious with great views from the balcony. will definitely stay again and would recommend to family and friends.