サファイアリゾート＆スパのオーシャンフロントのコンドミニアム！ リゾートスタイルプール、ジムなど

Thanks for taking the time to leave a positive review about your experience! You’re welcome back anytime. We hope to see you on the island soon! Regards, Marina L., Sales Manager- SPI Rentals team

Thank you, Sandra! We appreciate the 5-star review and are thrilled you had a great stay with us in Sapphire #201! We hope to see you again very soon. Best regards, Ashleigh T., General Manager - SPI Rentals

Hi Lisa, thank you for leaving us feedback from your stay. We are sorry to hear that you did not like the furnishings that were in the condo during your stay. We are always open to guest recommendations and feedback like yours, as it helps us improve our rental properties for future reservations. The owner has since made some changes to the property that we think has improved the condo overall. We hope you will consider staying with us again. Best regards, Ashleigh T., General Manager

Hi Mike, thank you for taking time to leave us a review. We want to apologize for the issues you experienced with the cleanliness of the condo. Please know we are constantly training our housekeeping team and improving our cleaning procedures to meet and exceed our standards. We truly appreciate you bringing it to our attention. We hope you will consider staying with us again and allowing us to make it up to you on your next visit. Best regards, Ashleigh T., General Manger

Hi Cesar, Thank you for taking the time to leave us feedback from your stay. We sincerely apologize for the issues that you experienced with the cleanliness of the grill and for any additional maintenance issues that you encountered. We regret that the grill was not cleaned better prior to your arrival and are truly sorry for any inconvenience this caused you. In regards to the additional fee that you were charged by VRBO, this is a service fee that is required for booking through VRBO which gives guests access to their services, including their 24/7 reservation support. All reservations made on VRBO will include a service fee. For more information regarding your service fee, we recommend contacting VRBO directly. Sincerely, Ashleigh T., General Manager

Hi Aurora, thank you for taking time to leave us feedback from your stay. We are very sorry to hear that you did not have a good experience with the property and for the maintenance and cleaning issues that you encountered. We regret that we did not identify these issues prior to your check-in and that it affected your stay this way. We are truly sorry for the inconvenience it caused you. Please know that we have shared your feedback with our housekeeping and maintenance teams and have been improving our procedures so that we do not make mistakes like this in the future. We appreciate you brining your concerns to our attention and for giving us the opportunity to address them. Regards, Ashleigh T., General Manager

Thank you for sharing your feedback with us, Angela. We sincerely apologize for the maintenance issues you encountered during your stay, as well as the inconsistency in communication with the Sapphire front desk. Your feedback was shared with our team and has helped us make improvements for future guests. We appreciate your understanding and hope you will consider staying with us again in the future. We'd love the opportunity to provide you with an improved experience next time. Sincerely, Ashleigh T., General Manager

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve our service. We will be sharing your review with our maintenance department. On behalf of SPI Rentals, I would like to thank you for choosing us as your vacation rental company. Your feedback is appreciated. Please come visit us again soon! Regards, Marina L., Sales Manager- SPI Rentals team

Thank you for the 5-star review! We’re here to serve you anytime. Regards, Marina L., Sales Manager- SPI Rentals team

We're truly sorry to hear about the disappointment you experienced during your stay. It's disheartening to learn that the condo did not meet your expectations and fell short in terms of maintenance and cleanliness. We understand how important it is to have a comfortable and enjoyable experience, especially when staying at a property as beautiful as The Sapphire. We regret that this was not the case for your stay. While we understand your reluctance to book this particular unit again, we hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. If you do decide to return, please don't hesitate to reach out to us directly so that we can ensure that your stay meets your expectations. Sincerely, Ashleigh T., General Manager

Hi Garet, thank you for taking time to leave us a review. We are thrilled you had an enjoyable experience and the location was perfect for your family. In regards to the guest restrictions, please know that the immediate family policy is only during March and Easter/Holy Week. Your extended family would still be able to join you at other times of the year. We'd love to have everyone as our guests next time. Don't forget repeat guests of ours do get a 10% discount off short term stays! Best regards, Ashleigh T., General Manager - SPI Rentals

Hello Michael, We are thankful that you took the time out to leave us a review. Your feedback helps us to improve our service. We hope to see you again as our guest. Regards, Marina L., Sales Manager- SPI Rentals team

Thank you for taking the time to review your stay. We are pleased that your family enjoyed their overall stay at Sapphire #201. We do want to apologize for the inconvenience you encountered with the sofa sleeper not working properly. We have addressed the issue with our maintenance team and do hope for the opportunity to welcome you back again for an improved experience.Regards, Marina L., Sales Manager- SPI Rentals team

We appreciate you leaving us a review. We want to thank you for letting us know about the issues you encountered. Your feedback has been shared with our maintenance department, we will be looking into this issue and hope to resolve it promptly. Regards, Marina L., Sales Manager- SPI Rentals team

Thank you for taking the time to leave us a review! We are glad you enjoyed the easy access to the beach. Hope you use SPI Rentals on your next South Padre Island vacation! Regards, Marina L., Sales Manager- SPI Rentals team

We are glad you had a wonderful time while staying on South Padre Island. We are incredibly grateful that you took the time out to leave us a 5-Star review. We hope to see you soon! Regards, Marina L., Sales Manager- SPI Rentals team

Hi James, thank you for taking time to leave feedback from your stay. We sincerely apologize for the issues you experienced as the result of the main water break on South Padre the day of your arrival. Unfortunately, as you mentioned, this was a city wide incident that we were unable to predict or prevent from occurring. We appreciate you being so patient & understanding while the city resolved the issue and as compensation, we have refunded you $160. We want to thank you again for staying with us. We hope to see you again soon. Best regards, Ashleigh T. - General Manager