Thee Worst Guests of the last 500+ reservations hosted! DO NOT RENT! They trashed the house, left burn holes in the furniture (no smoking allowed), left trash all over the yard, used false names and fake ID's, communicated via multiple bogus accounts, refused to follow check-in/out procedures or house rules, were extremely vulgar and abusive towards staff, support, and neighbors. In fact, they still remain hostile a week after check-out, sending our staff threats and profane messages including, but not limited to;
“##cking A##HOLE!!!!!” / “piece of #hit a##” / “Dumb a## #itch.” / ”Have a blessed day. ##cking scum bag.” / “Go suck some #####.” / “That’s not my accurate ID dumb a##!! Jokes on you stupid! See how fast your listing is removed once I’m done!” / “Go to hell.....stupid” / “Dumb a##... a##hole” / “I don’t give a ##ck” / “uneducated mother ##cker” / “You are a true ##cking idiot” / and many other comments unfit for this, or any other forum.
The trouble started more than a month before the check-in date, after we explained that we were unable to grant them a special exception to throw a party. The guests (especially an adult daughter “Chastity”) became very hostile and began aggressively harassing us via her private account messenger with the insults and vulgarities shown above. From then on they were as nasty as they could be and threatened to “destroy your reviews”.
During their stay we checked in with the guests daily to ensure they were comfortable, offering our assistance and complimentary concierge services... each time they said they needed nothing and “Thanks everything is fine”. As always, we made it clear that we are available to them, 24/7, should they have any questions, concerns, or need assistance of any kind.
6/11 @ 11:09 AM - Scott : "Good morning Kathy! How's everyone doing?Anything I can help you with today?"
6/11 @ 1:0 PM - Kathy Clark or White: "Thanks everything is fine"
Yet AFTER check-out, they called our home “garbage” because they claimed one of the 3 large flat-screen HD TV’s was broken simply because they couldn’t figure out how to switch the input selection from “AUX” to “TV”. However, the TV works fine. Had they simply mentioned it on any of the occasions we checked on them, we could have easily explained how to change the input on the remote in under 10 seconds. Further, IF there had been any real issue with a TV, we would have had a new replacement TV brought to them immediately.
In response, we have monthly pest control services and have NEVER had ANY issue with ants. It’s true that one (1) plastic outlet cover was cracked, and we offered to send someone to replace it IMMEDIATELY, but were told by Kathy that it was fine and she’d rather us wait to replace it until after she checked-out.
Kathy also called us “scammers” because we do not provide free jet skis with our property. Although our complimentary concierge services found her luxury jet ski rentals for just $9/hr, she believes that because we offer free watersports such as free kayaking, snorkeling, and boogie boarding to our guests, that EVERY other water activity in South Florida should also be included at no charge.
Even after several discussions explaining that they were not allowed to have a party in this quiet gated community, Kathy still went forward with her party, parking on neighbors grass and triggering multiple noise complaints.
While we were not comfortable with these guests from the start, as Premier Hosts with a flawless record of NEVER cancelling a guest's stay, we kept the reservation and hoped for the best. Despite our relentless commitment to providing our guests with a superior experience, extraordinary 24/7 support, and maintaining our flawless record of 5-Star Reviews on this home, our efforts were insufficient to deal with guests as irrational and uncivilized as these.
We urge prospective guests to please read all of our glowing 5-Star reviews for contrast and judge for yourself whether this retaliatory guest review is one to be trusted or believed.