We had not hot water for first 2 days. When we complained they came to “fix” it and while we temporarily had hot water, at midnight there was electrical fire and property managers didn’t have access to key to access the hot water heater and had to call firefighters in the middle of the night.We had to vacate property between 1-2am to another apart where the door lock wasn’t working. My mom and daughter had headaches from fire smoke.We left ALL of our food and kitchen dishes, crockpot etc in the kitchen to be picked up next morning and we clearly communicated so since we didn’t want to keep packing at 2am.Yet next morning before 9:30am ALL of our property left on the premises of apartment where fire had occurred, had already been completely trashed!A fridge full to the brim of food, dishes, new freezer coolers, ALL of our decorations for our mother 75th birthday the whole reason we had taken the trip.Plan was to have one last breakfast for her birthday that morning.Yes they offered us free breakfast on premises at the restaurant but that hardly makes up for all the lack of care and communication between all their departments.First of all probably a fire code violation not to have access to keys to unlock the hot water heater that was definitely super rusty and on its last leg. It should have been replaced before we got there. We paid several thousand $ for that stay.You could have replaced 4 hot water heaters with that $ and I know it because we just changed ours at my house. I’m only thankful we were still awake when fire started because we could all have burnt in our sleep.Smell had started going up the stairs to the apartment where the children were sleeping. Then the fact that the Cleaning crew key even had access to the apartment that we were still supposed to be in possession of that morning to retrieve our property.So thankful We took the time to pack our bedroom property with clothes and stuff and took it with us or we would have had EVERYTHING thrown out.No to mention the fact that trash was being removed outside very noisely at 5:49am on a Saturday for literally 2 hours I heard them drag the trash containers on the asphalt in a resort where quite time lasts by their rules till 7am! So they woke me up early on Saturday and didn’t get to sleep till after 2am due to fire. Then trash our property.I have stayed at this resort before but never did I have so many issues. Needless to say not worth even half the $ we paid. Save your$ &stay elsewh
