Unclean, neglected, had safety issues & the advertised amenities/ pictures did not match. Host was not receptive or professional. Asked for refund or be moved & the host refused to cancel our stay even after an email stating they would. The website agreed property was not clean & pictures did not match but up to the host to cancel. The master bedroom had stained sheets, dirty floors, kitchen, bathroom and living areas. There were live spiders in one of the beds. The downstairs smelled musty & two humidifiers were there running. The inside stairs were steep and dark at night. The upstairs main bedroom had a window fan & was hot. Downstairs sliding glass back door leading to the lake did not lock & 2/ 3 “bedrooms” were downstairs. What if children get out & drown in the lake? Property not mowed (2 days lawn not useable), no paddle boat, no paddle board, no badminton net/rackets. Mentioned no paddle boat 48 hours before visit. Downstairs bedrooms is divided basement w/ curtains for a door & bright light to wake you up every morning. Some direct quotes from the host emails: "Particularly since we worked so hard traveling three hours from western mass to get everything ready for you but in hindsight we should have just cancelled you?" “This is a lake house in the woods . I have never seen a mouse but they may be there It seems you had to go look for it! You should have rented a sterile hotel room.”"You may leave and we will reimburse you for your time"