New! 3BR/3BA Villa Central A/C 5 Min Walk To Beach

We’re disappointed by this characterization, particularly given the extraordinary circumstances and the amount of communication and assistance provided during the stay. Hurricane Lowell caused widespread damage and power outages across Kauai, including significant damage to several of our other properties. During the storm and its aftermath, we were simultaneously handling guest emergencies, property emergencies, coordinating repairs, and responding to properties with serious hurricane damage. Despite that, we exchanged multiple messages with this guest throughout the event, our local staff checked in and assisted at the property, and someone was sent over to help with conditions there. We also responded to their concerns regarding the smoke/CO detector and other issues. Suggesting there was essentially no communication or support does not accurately reflect what occurred. We’re glad the guest acknowledged that the villa was beautiful, clean, well stocked, and thoughtfully equipped. Unfortunately, the extended power outage was caused by a major island wide natural disaster and was entirely outside our control affecting 90% of the island. Our team worked throughout the emergency under extremely difficult circumstances to support guests as best we could. We understand losing power during a vacation is frustrating, but we believe every reasonable effort was made to assist during an unprecedented event.

Aloha Erin, Thank you for your feedback. We’re glad you enjoyed the location and the condo grounds. We did want to clarify that a full steak-knife set is located on the kitchen counter, and the condo provides six high quality beach towels. There's a substantial inventory of items in the garage which it sounds like may have been unfortunately overlooked during your stay. We’re always happy to help guests locate anything they need and wish we had been contacted so we could have pointed these items out right away. Mahalo!