First, when we arrived the A/C was cutting on and off. Not a great first impression, but Kim did stay until the issue was resolved.
However, this issue just foreshadowed how outdated the home was. The home is in need of a lot of work. The comforters in several of the rooms literally had blood stains on them and I was assured by the house keeper that the sheets and comforters were just old but had been washed prior to our stay.
Secondly, we were informed that we could not get extra toilet paper even though there was nine of us staying in the house. How will your guests be comfortable where toilet paper is being rationed; i.e. (two to a bathroom.)
Paper towels for the kitchen were also rationed and we had to ultimately buy some extra rolls ourselves.
Next, we had to deal with an inmense amount of insects and reptiles - ants on the toilets and crawling up the corners of the shower and several lizards. Although we understand we are in a tropical environment, ants should never be crawling inside the home if it is properly maintained and fumigated.
Also in the lower masterbed room, upon opening the closest door the door fell off the hinges; as well as several shutters missing from the closest door. Please view attachment.
Speaking of the bathroom, we were only provided with eight face towels when there were nine people residing in the home. The water pressure was quite inadequate for the size of the home. If more than one person was showering, that would cause the other guests to make sure the person was finished before taking their showers. If the showers weren't organized, one person would ultimately be left with an extremely low pressure and cold shower.
Upon arriving, the housekeeper asked us how often we wanted her to cook meals. In previous emails we indicated we wanted a housekeeper to clean the home everyday. It was made clear through you that we wanted someone to clean the home daily as well as cook breakfast everyday. Neither of which happened, which means at some point the communication fell short.
Also, there was a huge lack of direction in getting to this house. No one on the island knew where the house was located, except for a few members from Cheryl's Transportation service; we were asked to stand on the main road so someone would be able to spot us.
Owner's Response:Your review stands in marked contrast to all the others received over the past 2½ years. I am sorry your stay was so unpleasant. It was for us, too.
Anyone at all familiar with the Caribbean knows to expect some ants and geckos, the occasional power outage and variable water pressure. It really isn’t the same as Houston, and we obviously have no control over the utility supply.
Your travel agent knew exactly what was included in the rental and the extra services offered by the housekeeper. Any communication failure was at your end. In any case, it must be said that the housekeeper found your arrogant attitude and open disdain for the local people so offensive that she preferred to have no dealings with you apart from those we had arranged as part of the rental. Trying to dupe her into working for you for free, by claiming it was included in the rental, did not help. Likewise, after a couple of rides the local taxi firm said they would no longer serve you due to your behavior in the cabs and your rudeness.
Your determination to complain about everything was evident from the outset and your review bears this out. Your remarks about the bed linens are both inaccurate and insulting.
