We arrived 1.5 hours early and messaged to see if early check-in would be allowed. Once there, we searched everywhere we thought a key could be, since we were given no exact location other than "keypod"; we couldn't find it. We reached out to Gayatri and waited about 20 minutes to hear back. We headed to Harp's for food so we wouldn't be sitting with nothing to do. Gayatri reached out while we were there with more specific instructions on where to look. I'd previously looked in the area she described and didn't see anything, but decided we'd check again when we got back to the cabin.Once there, I sent pictures showing the keys were not present. We then had to wait for her to get in touch with housekeeping and wait longer while they made a copy of a key...all while we had groceries sitting in the car. I think they finally arrived at about 4 pm. So, we weren't able to check in on time, due to no fault of our own. It wasn't really a great start to a long day of driving.The cabin was difficult to find, but fine otherwise; nothing to write home about. There were huge spiders present inside and out. I don't mind spiders too much, but anyone afraid of them wouldn't do well here. It was a quiet and peaceful location that was ideally located, so it served its purpose for us and our last minute booking.