Stunning View, Family Fun and Steps from Deer Valleys New East Village

Seth, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are glad you enjoyed our home. We regret that the bed was not suitable for your party and have used your feedback as an area to improve upon for future guests. We deeply apologize for the unwanted critters you experienced during your stay. Due to the homes' rural, mountain location, as well as the increasing winter conditions, pests, although rare, often find their way into homes seeking warmth and refuge from the cold. While our local staff works diligently and ensures each home is treated with pest control, some critters we cannot eradicate from entering the home. We aim to provide exceptional and customer-centered care should any concerns arise during guests' stay. Our notes show that our local staff was able to quickly assist, to the best of their abilities, once notified of these concerns. We apologize if you found any aspect of our customer service to be lacking despite this, and will use this feedback to ensure our standards of customer service are being met. We hope to have the opportunity to better impress you in the future!