Owner's Response: This was a mismatch from the beginning. Less than one week prior to their lease, these tenants emailed and called to ask what compensation would be offered if they chose not to take their week. Though the rental agreement states no arrival before 3:00 pm, this family arrived at noon asking to use the toilet. Unfortunately, because the weather had been so warm, the fireplace repair needed was not discovered in time for the repair part to arrive for this 1930's fireplace, and be installed prior to this tenant's occupancy. However, it was not required for heat, and was repaired immediately after their departure. The cooktop does have worn numerals, but there are also useful arrows. Replacement knobs are no longer available. Prior tenants were able to produce a full Thanksgiving dinner, and no other tenant has indicated they could not use the cooktop. While the tenants are asked to place mail and packages in the garage, so I may pick them up without disturbing the tenants, this was not done. I did request an item from the upstairs bath, and an unexpected delivery of Christmas flowers from Hawaii be left out for me to pick up. This party refuses to take responsibility for a custom mirror that was cracked during their occupancy. They state that it was not cracked up until the evening prior to their departure. However, it was cracked when I arrived the morning of their departure, with items placed tightly in front of the cracks. They suggest that it was done by the cleaning ladies, but they were unable to access the house prior to my arrival as all of the tenant keys had been locked inside the house. This is only the third time in over 20 years of short term rentals that a portion of the security deposit has been required for repairs. It is the only time that a tenant has not reported the damage and taken responsibility for it. I would not recommend this family as tenants.