Ca 'Vittoria、エレガントでモダンなヴェネツィアの歴史的なSestiereの1つ

Dear Christopher, thanks for your kind words about ca' Vittoria. sorry that that check-in and check-out were less than satisfying; usually these work much better and we very seldom receive criticisms. only mitigating circumstance i can think of is that august-september is frantic in Venice and we have people coming and going continuously so we have to be very strict with check-out time to be able to reset the apartment for incoming guests. I will pass your observations to our meet&greet people in Venice and I am sure they will try their best to correct the situation. thanks again giorgio

First of all we cannot be sure that this is a genuine review since we had no arrival scheduled on September 15th. Assuming it is these are our comments and responses: - the guest, by her own admission, arrived late. unfortunately the schedule of arrival in Venice in September is frantic, especially this year, and every deviation from the timetable is hard and difficult to accommodate - we spoke to the agency we use for our meet and greet and there is no recollection of rudeness (they are in the business of being kind with the guests). at any rates, an investigation has been launched to clarify what happened and, pending that, the guy involved has been suspended from duty - we have a crystal clear record of cleanliness of our apartments as can be verified not only on this site but on every other major vacation rental site over the internet: our guests appreciation speak for us - this can also be deduced by the very words of the guest on what happened on the day they left, television audio volume notwithstanding - we have periodic surprise inspections of our apartments to guarantee exactly that, and our maids are very respectful of timetables and check-out times; probably this guest was late in checking-out as she was late in checking-in - from what we see in our records, the presence of a very senior person was not declared in advance, otherwise we would have adopted a special check-in procedure we use in these cases - never during the stay of this guest we were made aware of something not up to their expectations, to give us the possibility to intervene and remediate, not directly (phone, txt, email, VRBO site... they had every way) nor thru our agency. this is rather bizarre and unusual because in those very rare cases when something happens, our guests are very vocal and fast in making us aware of the situation, and we act! - it is strange that for all the rage one can read in this review, it came one full month after the stay, when one assumes that everything went ok and facts and recollections of facts are difficult to assemble. We are of course very sorry that our guest expectations were not satisfied, we will go to the bottom of this as much as we can in the spirit of not repeating this kind of mishap. At the same time we would recommend this guest to be quicker and more forthcoming with their hosts when something is wrong: protesting after one month is seldom useful to us and to them, unless the review is to bully us into reimbursement.