We were two families with 2 teenagers each. Their one request for the vacation was a house with a pool. So we booked this house because of the pool and paid extra to have it heated. When we checked in at 4PM, the kids just wanted to swim and the pool water was icy--when we put our arms in the pool to see if warm water was shooting out of the spigot, our arms went numb.

We called maintenance, who said they had turned it on, but it would not be warm for at least 24 hours. The person who answered was not apologetic or even helpful. What's the point of paying extra if the pool's not even warm for the first 2 days?

The next day was Thanksgiving and the pool was still cold, but we figured it would heat up. We finally called again Saturday morning, when it was still icy. A pool maintenance man came by 2-3 hours after we called and said that no one had turned it on in the first place.

The rental company did refund us the pool heating cost, but we feel we deserve extra since that's the entire reason we booked this house. I was treated rudely by the receptionist the 2 times I called the office and she said she'd have someone return my call when I said I felt we were owed more, but no one ever called. The house is managed by a third-party agency, not owners, so I'm not sure the agency has a lot invested to ensure that renters are happy.

In regards to the house, keep in mind I'm a little sour over the pool experience, so I might be more negative than other reviewers. The house is in a middle class, average neighborhood. It's not special or cute. Just a basic tract home, probably built in the 90s. Thin walls, cheap sheets. The "putting green" was fun for a little while, but it's just 3 holes in the ground. The kitchen had almost everything except it needs a large bowl and good knives. There was only dining seating for 6, so even though the description says the house can sleep 8-10, you can't all eat together. The agency gives you enough dishwasher soap for 1 load/day and enough laundry soap for 2 washes. Barely enough toilet paper, 1 paper towel roll, and no napkins. I don't like renting houses and having to run out to buy basic supplies. And since the agency makes you run a load of laundry when you leave (which is totally acceptable), you'd think they'd give you enough soap for more than 1 personal load.

I've rented over 10 others and have never given a bad review. If you want quality and good service, look elsewhere.