4/10 (不満)
Matthew P.
2024 年 2 月 19 日
良かった点 : チェックイン
気になった点 : コミュニケーション、掲載情報の正確さ
Mis-advertised and disappointing.
Young family, stayed here for 1 week.
Positives:
The underground parking is good because the car fits with a roofbox on the roof.
You can walk (10 minutes) to the Grands Montets lift.
Negatives:
We booked because it had a lovely looking swimming pool for our kids and the listing advertised it as an amenity.
We were shocked when just before arrival we were informed (along with the self check-in instructions) that the pool would be unavailable.
Turns out it hasn't been available since covid, and will be unavailable for a long time, yet the place continued to be advertised with a pool.
The owner is unapologetic when I asked about this, simply writing “I'm sure you will appreciate your holiday”.
Also listed as amenities are an oven and stereo, neither of which are present.
The beds and pillows were uncomfortable and you have to make them up yourself on arrival and the sheets and duvet covers didn’t fit well.
The area outside is quiet at night, however we heard dogs barking relentlessly for hours and hours on several evenings from an adjacent apartment.
The place doesn't look at all as good as in the photos.
We wanted move but Vrbo help was painfully slow. Their assistance was too little, too late.
We aren’t the type of people to complain, but were really disappointed with our weeks accommodation and certainly would never return.
Last year we had a similar place but in the centre of Chamonix, and with an extra bathroom and a lovely pool for less money than we paid here.
Matthew P.
2024 年 2 月に 7 泊滞在
