- english, spanish, portuguese, italian
Check-in: 12:00 PM
Check-out: 1:00 PM
maximo cuidado con todo el mobiliario del apartamento.
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
We had a good holiday
The apartment was ideal for us and the pool super. Location was also fine as we are OK to walk.
The arrival and entry to the apartment was a big problem as we waited for the multiple calls to the owner and his on-site agent to answer their phones. After over 1 hour the lady who looks after the place arrived and let us in. After this initial issue everything was really very good and we would be happy to return.
I advise anyone booking this to note the arrival and contact details and hope you get your calls answered.
Thank you for your comments.
As for the entrance, we apologize, we do not understand that could happen, the waiting time is not more than 10 minutes.
Thanks and to be able to compensate, we hope to see you again soon.
They didn't tell us it was building site!
On arrival at the apartments we had to tailgate a resident through the security gate, and had to guess where the apartment was. Neither the owner nor Owners Direct had responded to us on how to access the property, we even phoned the owner, left a voicemail and they didn't bother to respond.We eventually found the apartment block which is currently in the middle of a major external refurbishment, again we had not been made aware. We knocked on the door and a Spanish lady was inside (we think waiting for us), she spoke no English, so our poor knowledge of Spanish made it a little difficult to converse. The apartment itself is large, well furnished and equipped, allbeit a little dated. 2 twin bedrooms with a shared bathroom, a separate double bedroom and a small shower room off the kitchen! Large lounge and dining area and additional in the comprehensive kitchen (even a kettle!) a closed in balcony with an extra bed settee on it. It was quiet inside the apartment and because we were there over the weekend, the builders were absent but there were bags of sand and cement everywhere, even in the fire escape. Let's hope theymake a good job of the refurbishment. Most dissapointed with the response of Owners Direct who state it's not their responsibility to advise you that the property is undergoing a major external refurbishment and so will be subject to noise, dust and dirt.
Spoilt by building work
The location of the apartment was very good but was spoilt by the building work being carried out that we were not made aware of. We had to negotiate bags of cement on stairwells , wait for scaffolding to be raised to exit apartment and a forklift truck was left all weekend in a precarious position.
Neither of the shower heads would attach to wall so had to have a hand held shower.
Despite that the owner did let us stay on past the check out time and the rest of the apartment was ok
thank you for your comments.
, sorry for the maintenance work outside the building. are works to improve our appearance and benefit our guests.
Sorry for not letting you know about these jobs.
thank you for your visit.
The property itself was great very clean and comfortable. Our only problem was we weren't aware of the work that was being done to the building. So at times it was like walking through a construction site to get to the lifts.
Very spacious, clean and tidy. Great value for money in a decent location.
Ideal for a large party.
Apartment was poor. There was no kettle on arrival. So we had to boil water in a pan and then the gas run out. Took 2 days for them to bring us a new gas bottle. We had to go out and buy a new kettle. The swimming pool was surrounded by railings and all the gates were padlocked. On close up the pool was absolutely filthy so wouldnt have swam in it anyway. Would not recommend this place
Respuesta del propietario:
We are very sorry for your discontent. But pots were in the house, In Spain it is not customary to have hot water all day, thanks to your claim, we already have it, and the pool closes on October 1, until one July 2017., it is winter in spain .and I want to remind you that when I did the gas, they had another bottle of gas to replace, but you did not change it.
Thanks for your compliments that help us improve