カビノ：改造された！ アイランドパークの中心に位置しています！ 無料のWiFiとゴミ箱サービス

Julia, We'll let the housekeepers know that you commented on the great job they're doing. We appreciate you letting us know about the pan and sills we'll look into it right away. Glad you had a great stay and we hope to see you soon on a future adventure!

Hi Cara, thanks for the feedback. Our housekeepers usually do a great job of paying close attention to detail, however if you would have reached out, I would have been more than willing to send someone back over to bring the cleanliness up to yours (and our!) standards. I can assure you that all linens are washes after every departure whether the bed looks like it has been slept in or not. I hope you had a wonderful time exploring Yellowstone with your husband! We suggest to our guests that they leave early in the morning and return late in the evening to avoid traffic at the entrance gate and to get in a full day of exploring!

We are not sure what happened with this review. It appears the renter was confused. "Very good" was the comment. We believe the renter was confused on the rating system and we'll be following up to re-confirm they didn't understand the scale and review system.

Thank you for your review! Geesh, the socks must have been folded into the laundry when the unit was cleaned. We'll do a thorough check! Our staff is available 24/7 should you call us with any issue like this again, we would respond immediately.

Sandra, Property linens are washed between guests. The grill should have been ready for you as well. The home should have been fully prepared at check in. I wasn't able to locate any communication showing that you had reported these issues. Our support team would have worked to resolve anything we could with your rental. We will look into the job reports from the service vendors and reach out to them to see what may have gone wrong.

Thanks for your review, we wish you had called us immediately, our housekeepers are available 24/7 should you have any issues with the property. There is a popular Earwigs hatch that occurred in Island Park recently, famous for the fly-fishing area that we are in, it looks like a few must have flowin thru the door. I wish we could have prevented that, but, we'll do a full sweep now that you brought it to our attention. Thank you!

Jessica, We are so happy that you enjoyed the location of this property and your visit to Yellowstone. We wish you had reached out to us about your concerns during your stay. The wifi troubles you experienced we could have easily resolved as the wifi for this home can only be reset remotely. A simple call to our support line could have saved you some frustration. Termites don't really live in this area, not to say they aren't there. but it is rare. We will certainly look into what you reported right away and take care of any pests. The woods can bring in critters so this is a constant for our maintenance crew. We store linens and pillows literally right next door to this property and would have been happy to help you with anything you required. We understand you shouldn't have these issues at check in and we will also follow up with what may have happened with our processes. We do take guest feedback seriously and will look into the items you noted. We appreciate it and want to make sure the properties are in a great condition for our guests. We certainly want you to walk away with fantastic memories. We hope you will give us another chance on a future adventure.

We work hard to make certain your stay is memorable, and the unit is in the best condition possible. We continually review our housekeeping procedures. Had we known about any issue during your stay, we would have reacted quickly, efficiently, and tried our best to correct the situation. Unfortunately, we weren't made aware of anything until you requested a discount after departure. We cannot react to something we don't know about or that is disclosed after departure. We are here to help, and can only wish you had contacted us sooner.