Villa moderna, en la tranquila zona rural cerca de Tavira, con maravillosas vistas al mar

Thank you Henri for your review. We take on board what you say about the outside furniture and are looking to add to it for next season. As for the air conditioning, we are somewhat confused as there hasn't been any issue with it all summer. It is wise to keep the blinds down during the day to keep rooms cool and then, combined with the air conditioning, the house should stay at a comfortable temperature. We will get this checked now to be sure, but we've never had any issue with previous guests. We are glad that you enjoyed your stay though!

We are pleased you enjoyed the villa and yes, the view is beautiful. The beds are kingsize 150 in the two double rooms and there is a cafetiere for your use.

Our comprehensive welcome pack offers a good amount of information for a stay at the villa. Our meet and greet lady, Jane, would also have been very happy to help the guests with any further queries, but unfortunately they advised that they didn't speak English and she doesn't speak French! We were unaware before the guests arrived that the dishwasher was broken. The guests informed us of this and we arranged for it to be repaired. Appointment times and delayed parts meant it wasn't possible to fix until after the guests had departed. Our pool and maintenance assistant did come to the house to try to fix it, but we needed to book the specialist. As for the parasols, we ask guests to put these down in high winds and when away from the villa. Our house manager suspects that the guests were at fault for not complying with house rules and these parasols have subsequently been replaced. The swimming pool is cleaned weekly. The guests suggested it be cleaned every day and we responded that if they required this, they would need to pay for the additional service. Our pool assistant sent us videos and photographs of the condition of the pool during the stay and there was no issue to remedy. As for the track to the villa, we clearly state that the properly is approached on a single track, in a rural countryside location. Of course to enjoy the benefit of the tranquil location, one cannot expect wide open access roads, but the route is very accessible. Perhaps guests who cannot tolerate a countryside location should look elsewhere in future!

Thank you for your comments and we are glad you enjoyed your stay. We are updating our outside area for next season with additional rattan seating and sunbeds. We are sorry you had an issue with the internet. As you say it is usually reliable, but of course outages can happen.

Thank you for your review. We believe the kitchen is satisfactorily equipped. There are plenty of glasses, mugs, cutlery, crockery and cooking utensils. Everything you would need including dishwasher and washing machine. As you were fully aware we had a temporary issue with the swimming pool auto top up valve which was sorted as soon as possible. We kept you fully updated on this.

Nous sommes très heureux que vous ayez apprécié votre séjour à la maison. Vous seriez le bienvenu à tout moment.