Tranquila casa frente al lago justo en el lago Donner con gran muelle privado

Samantha’s negative review is retaliation for withholding a $100 security deposit (which she did not dispute) after her group of 7 did hundreds of dollars damages. They said nothing during the stay about any deficiencies; complaints only came after we withheld a small damage deposit. We provided two premium, extra wide parking spaces in the driveway closest to the house. She parked 2 full size SUV’s & trucks after detaching their trailer. Unit is attached to a large custom home built and hardly used since the 70’s. Although aesthetic design reflects the 70’s we maintain the unit meticulously. Unit is on lower level closest to the lake and dock, requiring a trek down a trail of landscape steps from parking. Most prefer to be closer to the lake not parking lot. We sometimes occupy upper unit. Units have separate entrances and do not share living space. We try to give you your space and privacy. We keep boats at the dock and access them from there so you will occasionally see us on the dock. Screens in each room provide adequate ventilation, with optional pop up safety stops to prevent children falling out. Other windows are without screens to maximize views. Sliding door does not have a screen as it must be kept closed at all times to keep bears and animals out. She went to Safeway after her 9:30 pm arrival, not because she needed cleaning supplies for anything to do with the unit but because, they did not bring food or beverages and to purchase candles in attempts to cover smells of their cigars and dog. Samantha’s crowd had a great time and it is fortunate that we were at the property during their visit. From the moment of their arrival we spent hours helping them with personal problems at their request. We saved them hours in waiting for the auto club, loaned tools and supplied equipment for their use at the dock. Without this they would have to remove their craft from the water after each use. Rules Samantha has issue with are the same rules she agreed to when she booked. Rules are clearly posted on the refrigerator in the unit for ease of reference to all occupants. The House Rules are more helpful than oppressive and required by insurance to offer access to paying guests. Those who disregard them often needlessly struggle with tasks that can be simple and share our knowledge and lessons hard learned to maximize guests experiences and enjoyment. If a guest wants to do something differently it is a simple matter to ask and we try to accommodate.

Unfortunately we did have an issue with the housekeepers on this stay and the guest has been refunded the cleaning fee for their trouble. We were able to have the house properly cleaned by the normal check-in time after the entered prior to check-in time and reported the cleaning to not be up to standards. The refund was forgotten and delayed while we worked to arrange proper cleaning. We pride ourselves on prompt responses to inquiries and issues though the refund portion of this response did slip through the cracks. The number of the stairs was disclosed upon request prior to Angela's stay and we do not advertise as an easy access house. The review is accurate that the path does get dark at night as the house is remote and we try to limit light pollution to maintain the fantastic night sky views. Some of the individual stones in the landscaped stairs come loose from time to time and we do repair them when we find them but we don't have the opportunity to inspect them between every guest visit. They are by no means broken or non-functional even with several loose stones. We have added more description to the listing to help make other guests aware of the stair situation. Lastly, the house is old and the photos accurately depict some of the dated interior style and decor.

We're glad Dan had a great time and speaks so highly of the place! As a note for future guests, Truckee is closer to a 15 minute drive as one must drive around the lake and Reno is about an hour(time flies though when its as beautiful a drive as this one is!). Also, although the house is gorgeous in the winter, we don't allow guests to stay because it is quite treacherous to reach the house in winter conditions(the driveway is steep and it can get quite slippery). We're open until the first snow drops so drop us a line! We highly recommend the fall as the lake quiets down quite a bit.