Owner's Response: Response from owner about "carla 's nightmare" Carla nightmare started when I offered her a early check-in the day before her arrival. Instead of the normal check-in time of 4 pm on her arrival date, i offered her an early check-in time. She said thank you and that she would be there at 6 am ! I was surprised she said 6 am but agreed to it. In fact I was staying there at the time waiting for the new furniture to arrive. . Because i did not have time to called the maid, i cleaned the unit myself. I thought I did a pretty good job but i got a call from her around 11:45 am telling me items in the kitchen needed cleaning. I told her that I was sorry but I will get a maid up there to clean the unit because apparently my cleaning wasn't up to her expectations. I told her to tell the maid to clean anything that she wanted cleaned. Within two hours the maid was there and cleaned everything she wanted cleaned. This all happened before the regular check-in time of 4 pm. I think the worst nightmare would be waiting from 6 am to 4 pm in Destin somewhere 9 hours before check-in! Then she calls back to tell me that the TV in the living room was not working but the other two were working. Since I left a few hours earlier and the TV and wifi was working, i wasn't aware of the problem until she told me. I got on the phone immediately and called the cable company. The cable company could not correct it over the phone and they would have to send a tech out Sunday to fix it. I told carla and she said no problem. I did not here back from carla until the day before check-out. She called and said the maid took the mop and broom and she wanted to sweep and mop the floor. Again, I told her i was sorry and within 2 hours the maid was back with a new broom and mop and a 6 pack of toilet paper because after a week she told me she was out. I don't know of any condo owner furnishing paper for the whole week. later on she called back and said my new dryer was not working. I was really surprised since i had washed all the sheets and towels before I left. I again told her that I was sorry but there was a dryer unit on that floor about 10 steps from the door and that i would be glad to reimburse money for the machine. She said no, she wanted someone to come and fix the dryer and she wanted a refund. You try your best to please your quests, but then you get some that you can not please. The new broom and mop was still in the wrapper when they left.