North Tahoe Diamond, near diamond peak ski resort, Hyatt casino & lake

Thanks for your kind review and I am glad you enjoyed your stay!

Thank you for staying at Tahoe Diamond and I’m glad you enjoyed your stay!

Thank you very much for the review and staying with us. The large deck has 4 patio chairs and a few tables. Maybe they were folded on the side of the large deck and less visible. I totally agree with a BBQ, but fire regulations are very restrictive after last couple fire seasons and very hard to manage it with guests. Better safe than sorry! Again, appreciate your comments.

Thank you Katie; glad you enjoyed your stay!

I’m glad you enjoyed your stay and thanks for the review. You are more than welcome to come back ...

Kitchen is fully stocked and we have provided our guests with one extra large Pyrex piece and and a few more in smaller sizes instead of baking sheets. They are oven safe and do the same job for baking but easier to clean resulting in a spotless baking pieces ready to be used by the next guest. Cleaning up the baking sheets is not that easy and often the dark greasy spots won't be removed. BBQ is a fire hazard and increases cleaning fee for all the guests. Not all guests are fully skilled in using a BBQ safely. Most of our guests prefer to use many BBQ stations in the incline private beaches. Staying in this unit entitles guests to go to those private beaches. I wish these guests would have communicated more efficiently and responded to my emails, so I could have helped them better.

These folks rented this unit for 2 months in high season. They were Ungrateful guests with unreasonable expectations! Price: The rent they paid was long term rates for the area but included all utilities and fully furnished unit. So basically below long term rate, so I’m not clear of their complaint here! Cleaning: After they checked in I asked and they said all is good (I have the email). After a few weeks they complained and I offered to send the cleaning crew at my expense; they refused (I have the email). If you stay at a mountain place for two months either you should clean regularly or request additional cleaning like my other guests. Rodents: They complained half way and immediately called the highest rated service in the area. Their first availability was in a couple of days. He did a full inspection and said there is nothing wrong or actionable beyond what was done. He didn’t even charge me. They were listening to the conversation. Again, complaining is not clear. They also complained multiple times about internet (which just required power up). I often encourage my guests to contact me if there is any issues but these guys chose the other path. My rates are also the lowest in the area (bcz this is not the main source of my income and I prefer to get better guests). This time it didn’t work for me but most of the times it does and that’s why this review is so different from others.

Thanks for your comments; I purchased 4 new sets of linens after your stay. I also brought in one extra lamp for each of the bedrooms. The lighting upstairs is very good and it’s always easy to bring one of the tree lamp stands to any of the bedrooms. The mattresses are firm as many (like myself) believe that's better for back pains. This could be a bit of taste difference and a bit hard to change. Thanks again for staying with us!

Thank you for taking time to write a review, but smoke detector in the master is NOT gone. It is simply moved to the corner shelf in the room. There is a CO and smoke detector 2 feet from the master entrance, so it makes sense to space them. There are a total of 6 detectors in the unit that should be more than enough to meet the guidelines. Both dispenser for conditioner seem to be working; sometimes you need to tap it. Thanks for the info on the broken shade; we replaced it + reminded the cleaning crew to leave garbage bags. We strongly encourage guests to simply ask if they have any minor issues or misunderstandings like smoke detector. It would have been very easy to remedy or answer all these questions.