ブルーリッジビューティー、リバーエキサイトメント、ワイナリー、醸造所、カジノ

House was thoroughly cleaned before guest arrival, even though the house cleaner had to do a rush job because guests requested a free early check-in which we accommodated. If you read other reviews, most guests compliment how clean the house is and how well stocked. The minute they arrived, they texted stating there was no dishwasher soap. I told them it was under sink, and they found it. There is clean hand towels/dish towels, extra linens, etc in both closets upstairs. There is courtesy size bath soaps, shampoos, gels, lotions in bathroom cabinets. Next, they texted there was no laundry detergent. There was some there, but it was almost empty. Most guests staying only 2 days, do not do laundry and/or bring thier own laundry detergent, but I aplogized anyway. They Demanded laundry detergent, so I drove to store to buy some, then a 1 hour and 30 minute round trip to drop off some detergent for them. Most hotels and vrbo's I have stayed at do not provide Laundry detergent for free, but we usually do. With that being said, We strive to provide lots of amenities for our guests.

Sorry for the problem. Our previous guest did not inform us of having pets. Our house keepers must not have thoroughly checked and cleaned the couch and loveseat. I will inform them to be sure to check after every guest.

We strive for complete comfort and cleanliness. As you can see in many of our reviews, other guests remark that our place is very clean and comfortable. All linens and towels are laundered and fresh and changed between every guest stay. The carpet has been routinely cleaned and is vacuumed before every guest checks in. The patio furniture is Outdoor furniture; sorry, but it often gets covered by pollen right after we clean it this time of year. The sink stopper was down, the sink not clogged. We provide an air mattress per guest request. We were not aware of a leak. The air mattress has been removed and will be checked. Finally, we have no control over WiFi issues. Last time a guest called us with issues, we contacted the service provider and they identified the problem as a local network issue in area and resolved it promptly. As stated, most of our guests have had a great experience staying with us. We are not perfect, but we do strive to provide excellent service and comfort.