We’ve been coming to this resort since 2012 & have never had issues—until now. This stay was disappointing, both with the resort itself & the condo we rented.The towel exchange area was closed, & we were told to go to a different property just to swap towels. That’s unreasonable, especially since guests are charged for unreturned towels. If towels are treated as a big deal, the resort should make them easy to exchange.The condo was dirty. I had to mop the floors myself, it took several passes before I was comfortable letting my kid walk barefoot. The master bathroom had exposed ceiling, a musty smell, and dust everywhere. When I called the front desk, they said they were aware & that the owner had requested a specific material for the repair. Yet, when I contacted the owner, he claimed he didn’t know & offered to move us or send room service. That offer came too late—we were already unpacked with luggage and groceries. We should’ve been told about the damage before we checked in.The issues didn’t stop there. The vent had heavy condensation. The master bed was flat and uncomfortable, the bunk beds were worse, & the coffee maker lid was broken. We also requested towels that never arrived.What was most frustrating was the owner’s tone. He immediately brought up that he wouldn’t issue a refund—as if that was our goal. It wasn’t. We were simply asking for a clean, comfortable stay, which is what we paid for. This wasn’t budget lodging—we paid for quality!