エメラルドアイランドリゾートでの完璧なホームアウェイフロム、18歳までのディズニーの近く

Hi Joellie - Thanks for leaving a review. We're glad that you enjoyed your stay and we all hope to welcome you back again soon.

Hi Marion - Thanks for leaving us a review and we're delighted that you had such a wonderful stay. We hope to welcome you back again soon.

Hi Tonya Thanks for leaving us a review. We're glad that you found the house so spacious and nice for your family.

Hi Jesus - Thanks for your review. We hope to see you again the next time you visit Orlando and the theme parks.

Hi Felita - Thanks for taking the time to write a review, we appreciate it. We're delighted that you had such a great stay and we hope to welcome you back again soon.

Hi, Horace. Thanks for leaving us an excellent rating and review. We are pleased to hear that you were satisfied with everything in the house. We hope to have the opportunity to host you again on your next trip to Orlando. Just so you know we offer discounted nightly rates to returning guests! Have a great day.

Hi Annie Thanks for your review - we appreciate it. We're glad that you had such a great stay and that you will be back again. We'll look forward to welcoming you next time! We're sorry if you thought that Orlando was close to the beaches on the coast. The nearest beach is about 50 minutes from the house (depending on traffic)! Thanks again for the review!

Hi Kali Thanks for leaving us a review following your stay - we appreciate it! We hope to welcome you back again soon.

Hi Lyn - Thanks for leaving us a review, we appreciate it. We're delighted that you and your family had such a great time and hope that you'll all visit again soon.

Hi Laura - thanks for the review. We're very pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

Hi Jason - Thanks for leaving us a review. We hope to welcome you back again soon!

Hi Elizabeth Thanks for leaving us a review following your stay in the home at the end of October 2022. We appreciate your feedback. The owner has been making a number of improvements to the property on a planned program of upgrades to meet their budget. We will be sure to look at the kitchen and the equipment to see what else needs to be added and will likely reach out to you by email to ask what, specifically, you felt needed to be added. Thanks once again!

Hi Danielle - Thanks for the review. We're happy you enjoyed the house so much. Thanks for the "heads up" on the cereal bowls - we'll be sure to add more! We hope that you come back and stay with us again soon.

Hi Gina Thanks for taking the time to write a review - it's appreciated! We're glad that you found everything great. Thanks for letting us know about the missing towels. We wish you had called as we could have delivered some extra for your stay. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Cheryl Thanks for taking the time to write a review. It's appreciated. We hope that you'll come back and stay with us again soon.

Hi Sandy Thanks for leaving a review and for providing feedback. We'll pass on your comments and will also look into the patio door to replace the rollers. We hope that you'll come back and stay with us again soon.

Hi Jennifer Thanks for taking the time to write with feedback following your 4 night weekend stay in March. We are sorry that the internet and the TVs weren't "hooked up" on your arrival. We can only guess that the previous guest who left the same morning had done something. We will ask the inspection team to check this in future. We also apologize that you found that there weren't enough towels for your group/family - even after we delivered more to you. We're always happy to deliver more if needed. We hope that you come back and visit with us again soon.

Hi Carol - We're happy that you had such a great stay. We hope that you'll come back and visit with your family again soon.

Thanks for the excellent review and rating, Glenda. We are delighted to hear that you and your party were happy with the accommodation. We are sorry that you ran into a few problems but we are glad we were able to resolve them for you. It is our goal to make sure that every guest that stays with us enjoys the vacation of a lifetime, and I hope that is exactly what you and your party’s experience was. We would love to see you again!

Hi Pamela We're very sorry that you had such an apparently poor experience when staying in this property. All guests that stay at Emerald Island are now subject to a $20 per vehicle charge. We include this information on the advert for our guests attention and we're sorry if you didn't see it. We disagree with this charge, but the HOA has imposed it on all guests and it is the HOA that charges the vehicle fee. As soon as our maintenance technician had been to visit (within 4 hours of your initial call), we ordered a replacement microwave, but it did not arrive until immediately after your departure. As you said, VillaDirect was happy to refund you for the cost of the microwave that you purchased, or we could also have delivered a temporary/spare one from our stores. We're really not sure what else we could have done in the circumstances? We have asked the owner on previous occasions to replace the carpet, and that is scheduled to be done in the Summer of 2022. While being stretched, the carpet is cleaned and vacuumed regularly. Thanks for bringing the other matters and complaints to our attention. Unfortunately, if you don't tell us, we can't respond. We will address the issues that are within our control immediately. Unfortunately, the condition of the furniture is something that we are only able to bring to the owner clients attention. We were very surprised that you chanced to meet with the one other VillaDirect guest that stayed in Emerald Island on the specific days that you were there... quite a coincidence! It's also strange that that guest left us a 5 Star review on VRBO following their stay? While we had 14 properties booked in Emerald Island - 12 of them were owners staying in their homes that week. We sincerely hope that you are able to find a property and a company that meet your expectations the next time you visit Orlando.

Hallo Monika, Vielen Dank für Ihre Bewertung und Ihr Feedback. Wir sind uns nicht sicher, inwiefern die Möbel für Ihren Aufenthalt ungeeignet waren. Wir werden sicherstellen, dass die Fotos mit den aktuellen Sitzgelegenheiten und Möbeln in der Unterkunft übereinstimmen. Wir hoffen, Sie hatten einen schönen Aufenthalt.