Princess, Pirate & Super Hero Rooms, Toys & Game Room For All Ages

The laundry machine overflowed on Sunday night. I cleaned it all up and called Emergency contact person and said we were fine and a repair person could come Monday. They had a repair man on Mon and Tues it still did not work. I did not hear anything from them all day Wed until I called at night, and finally on Thursday day 5 I was able to take our laundry to another rental to wash. The house keeping staff were wonderful and did my wash and dropped it off at my unit where I could dry it. 7 adults and 5 children under 6 and a week at Disney in 80 degrees. Unbelievable. The Emergency Contact was acidic and petulant saying things like," the washer never had a problem till you came". Definitely not a great PR person. Finally on day 5 I asked if another property's washer could be used as a solution to the problem. I realize things happen but an inservice on sensitive public relations and working with clients is definitely in order. Many things were broken in the home which I made a list of immediately and called Emergency Contact Person to be sure we would not be charged for them and he reassured me that we would not be and that they were aware of these things. I am afraid it colored my whole vacation sour as the contact was so unpleasant and 5 days without a washer is unacceptable. Otherwise the property is a fantasy in itself and the owners made the home very delightful for children with toys, strollers, movies, costumes, pool toys, and a whole game room. The house pool was wonderful and the neighborhood pool outstanding. One should not have to be bothered with dealing with an unpleasant man for 5 days wasting time and taking away from my family time. This was supposed to be a trip of a life time I had planned for a year with my children and grandchildren but for me it was not due to the inability of Emergency Person to solve the problem in a timely fashion and be pleasant. I hope this issue is fixed for the next renters.

We took our children and grandchildren to Disney World and rented this house. It was clean and exactly as pictured. The beds were very comfortable. The playroom was so fun for our grandchildren and their parents were thrilled that they didn’t have to pack toys. We all enjoyed the pool. Everyone we came in contact with at the resort was helpful and friendly. Tracy (the owner) was quick to answer all questions. We would love to stay here again.

This house was perfect for us! Would love to stay there again! Owners were friendly and always answered any questions quickly!

I've stayed at six different Window Hills properties. I've always enjoyed how close the association was to Disney and all of the related perks. Each home has always been unique.

This home, though, was certainly the cleanest home I've been in! In addition to everything being spotless, plenty of essentials were left for us: a couple rolls of toilet paper in each bathroom, paper towel, dishwasher detergent, etc.

The themed rooms were especially fun for the kids! I wish I could stay in this home when I come back in December, but it's already booked. Book this house ASAP!

There is so much to do in this home and in the community that our kids didn't want to leave to head to the parks! It was a great stay in the perfect location!