This property was dirty and outdated and it really was a big disappointment. We were so excited to finally get to the house after a long day of travel but as soon as we walked in we could tell this was not going to be a good place. The home was disgustingly dirty throughout. The kitchen counters had frosting on them, they were sticky and dirty. The utensils were dirty and had dried up food on them. The floors looked like someone had quickly swept and did not bother to mop. The carpet and couches needed a desperate cleaning (they were turning black in some spots). The vents throughout the house were covered in dust, like they had never been cleaned. The shower curtain upstairs had stains on it and was moldy/smelly. The sheets in one of the main bedrooms upstairs had a blood stain on it!! Then we noticed that a lot of the things in the house were broken/missing. To begin with, the couches/chairs in the living room were ripped up and the cushions were so worn out it felt like you were sliding off of them.One of the knives was broken and the other ones were not sharp at all (could barely cut through fruit and veggies). The ice maker was empty and not working. The dining room chairs all had wobbly legs -- we sat on one on the first day and some screws came out of the leg. Upstairs, one of the bathroom sinks was clogged and a member of our family actually had to unclog it themselves. The trundle in the minion room is not put together, the pieces of wood are under the bed but it looks like no one took the time to actually build it. The downstairs bedroom was missing the comforter in the picture, one of the upstairs masters was missing some pillows and the fitted sheets (we had to go buy pillows). The pool in the back was the only good part that we actually enjoyed. The resort itself was nice, but the community pool is a bit small for the amount of people that were there. And most of the amenities were closed like the hot tub, gym, kids indoor area/arcade. We did not bother calling management because we were so tired and just wanted to get on with our vacations. The pictures in this listing are deceiving -- im sure it was a beautiful home way back then but it shows that they have not taken good care of it. I do NOT recommend this property. We took lots of pictures as well for our own records.