The Bolthole - Freycinet Holiday Houses

Hi Regina, It was great to have you and your family with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thank you for your review. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team

Hi Cherie, We are so pleased to hear you had a wonderful time while staying at this beautiful property. Our cleaning team is trained to set the fire so all you need to do upon arrival is light it. We apologise if this was not the case. Our cleaning team works hard, but with over 100 properties to manage, small details can sometimes be overlooked. If you ever need missing items, please don't hesitate to reach out; we're always happy to help! We appreciate your feedback. Understanding how our guests experience this home is the best way for us to make improvements. We thank you for this review. Overall, we're so pleased you enjoyed the location! We hope to welcome you back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team.

Hi Patty, Thank you for review and feedback. We were actually not aware of there being an ant problem until you informed us. We unfortunately can't inform guests, if the guests staying do not notify us. Our cleaning team did not notice any when they cleaned prior to your arrival. We also arranged a pest control company straight away, however upon his arrival (and during your stay) he said he could not find any ants at all. Unfortunately they do come and go, especially when this stunning property is on the edge of a forest reserve. We will always ensure we rectify situations that impact our guests asap, however we have not had this mentioned before or since your stay. Ants will often come in looking for water or on extra hot days for some reason, and they often disappear as quickly as they arrived. We do have very high cleaning standards (as you can see in all of our reviews) and we also have a cleaning supervisor check each house to ensure it is perfect for our guests (including checking all kitchen items), however if guests do arrive unexpectedly earlier than our check in time of 3pm, it means that our supervisor has missed the opportunity to double check after the cleaning team and before guests arriving. We do kindly ask guests one thing and one thing only upon their departure, and that is to please do your dishes before leaving. We do generally check that this has been done. We hope you managed to enjoy all the beautiful features of this house and this special region. And we do appreciate your feedback. Kind Regards Verina & The Freycinet Holiday Houses Team