Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our stay at Unwind Holidays Penthouse apartment in Victor Harbour was extremely disappointing. We encountered numerous issues, such as a broken bed frame and slats in the master bedroom, a terrible condition of the secondary bed, a lack of spare blankets and pillows despite the promised linen, filthy balcony floor tiles and bathroom exhaust fans, an open bottle of wine in the fridge upon arrival, overall subpar cleanliness with grotty areas and unclean dishes, broken dining chairs, dirty balcony glass and windows, and a non-functioning dishwasher with no dishwashing liquid provided.Unfortunately, when we raised these concerns with Unwind, they claimed to be a management company with no influence over the owners' actions and were unwilling to offer any refund or discount. Considering our experience and their unsatisfactory response, we cannot recommend this Penthouse apartment, particularly at $465 a night. We hope this review serves as valuable feedback for Unwind Holidays and future guests, urging improvements in accommodation quality and customer service.