On arrival the house looked tired. The windows, doors and conservatory were covered in dirt/ dust and loads of bird droppings . The inside didn't fair any better. Stale cigarette smoke throughout the house. Worn and filthy towels left out on the beds, one of which was an x nhs threadbare towel. Pants and socks left in a drawer, a dirty cloth lying in a wardrobe with so called clean bed sheets and towels. Mousetrap in cupboard, which is fine but not the dead mouse that had clearly been there for sometime. The kitchen was quite frankly disgusting. Fridge, hob, microwave, washing machine, pots and pans, cutlery, table and floor all had to be cleaned by ourselves before we could use them. We decided to leave the oven as it was so bad. We also had to clean door handles but left mucky hand prints and dog paw marks on on the woodwork. Bought new towels, cups and glasses. Only cleaned enough plates and cutlery for our own use. Contacted the owner on the day we arrived. Sent him pictures of the mess and have heard nothing from him since. If it wasn't for the fact we had come so far ( 260 miles), we would have just left. This was a 50th anniversary for my girlfriend's parents and we had all been looking forward to it for many months just to be completely wasted all in a few minutes. No one should start a holiday spending three to four hours cleaning a property that they have paid to stay in and considering we are in a national pandemic, this was totally unacceptable and inexcusable. Photographs are available upon request. Thanks Rob.