Encantadora Villa "Mar" Piscina Compartida, Hermosos Espaciosos Jardines, Tranquilo, Privado

Dear 5 Ladies, I am very sad to hear of your dissatisfaction with Vila Mar, where majority of my reviews are 4.9* or 5* My Families love Vila Mar and I have a lot of return Families, because they feel so at home, so comfortable. I was in communication with you from the UK days before you arrived, when you wanted address details and how many hairdryers there were for all you ladies and if you could stay till 12:30am on departure day as this was your pick up time( which i said "yes" too). I answered all your questions and was in contact with you when you landed till you were inside Villa Mar, I accompanied all your steps, till you were safely inside Vila Mar, even helped when your transfer Company dropped you off at the wrong Condominium, even after I had sent you the physical address and "Google Map" location via WhatsApp. Giving the Restaurant O Lavrador as a reference point.I am sorry you had a bad start to your holiday by being dropped off at wrong place past midnight , but that was not my fault. I was in touch with you all the time and you soon found my Condominium with my help.. You got into Villa Mar 30min past midnight as per our conversation. With no problems. You mention the loungers, which I have 8 in total, 4 are plastic and 4 are a light material to carry to pool area. The only way the lighter loungers will collapse is if they not stretched out properly. My Villa has pin locks on all sliding doors, and has locks on the metal shutters. My front door has a brand new lock, put in by the handyman Mike whom you met just before you went out for dinner, so you he could just show you that one has to slightly pull the door towards one when doing the last turn. You said Mike was very helpful in showing you the door knack before you Ladies went out. This is this first time you mentioned having a problem with the door, as we were in touch via WhatsApp, as I mentioned I had broken a foot and could not drive under Doctor s orders, but I had Maria my very efficient and trusted cleaning lady and Mike my trusted handyman. You mentioned not leaving a starter pack. But I leave coffee/tea, sugar, spices, a bottle of complementary wine, all sorts of spices. I leave at keast 1 roll of toilet paper in 3 bathrooms. I leave dishwasher liquid, sponge and cloth, dishwasher tablets and Washing Machine liquid for clothes. I also leave loads of big beach/pool towels for my Guests so they don't have to come loaded with towels as extra weight. If you wanted some shopping done for you you could have asked, and it would have been at Villa Mar upon your arrival. I have done for Families with young children who arrive late and they pay me for the shopping.. Usually adults don't ask for this as the Strip has restaurants and bars open till late. The Strip is 3/5min walk way. I am sad with all the your issues which you never mentioned to me, as I even made sure you all arrived safely home and when Maria cleaned Villa and found reading glasses, I immediately communicated this to you, in case you wanted me to post them to you. You forgot to mention the broken varnish bottle that went all over the place and the broken spirits bottle that was high up in a cupboard, and the broken sliding door handle to the garden, that you left broken without mentioning, so I could not get it fixed in time for the next Guests. Regarding the garden, August is when our gardens are at their fullest bloom. I try avoid disturbing the Guests with the imposition of a gardener and garden tool noises whenever possible. I wish you had mentioned these issues whilst on holiday, so we could get to the bottom of all of what was worrying you. Despite having the communication channels open to you all the time, and being in communication with me various times you did not mention any of them. This put me in an unfair advantage as I had no knowledge of your issues. I like openess and transparency and I make all my Guests feel free to do the same. Kindest regards, Branca & Manuela P.s.I am truly sorry if you were unhappy as I really want all my Guests to be happy Guests. We communicated so many times via WhatsApp and you only mentioned the front door, which I explained one had to pull it slightly towards one when doing the last turn, and sent my handyman to come show you and you said you had learnt the knack.

Dear Mark, Karen and beautiful Children, Thank you so much, for taking time to review, Vila Mar. Thank you for making part of the Vila Mar Family. I know that you had a wonderful holiday as we stayed in touch over your 2 week stay. I know you tried various suggestions and recommendations I suggested for the Family, both in Restaurants and Beaches, outtings etc.. Thank you so much for choosing Vila Mar and you most welcome back, always. A big hug from Albufeira and Vila Mar. Kindest regards, Branca & Manuela

Dear Jean, Thank you so much for your kindness. Thank you for loving my home like it was yours, it means the world to me. You and your lovely Family are always most welcome at Vila Mar. With lots of Love always, Branca & Manuela

Dear Lorna, Thank you so much for taking time in writing such a lovely review, so much appreciated. I am so pleased you had a good time at Villa Mar, you are always most welcome back. Thank once again for making part of the Villa Mar Family. Lots of Love and Good Health, Branca & Manuela P.s. Apologies re delay in responding.

Dear Alison, Thank you so much for your lovely review. I truly appreciate it. My apologies in the late response. I hope this message finds you all well.

Dearest Anno and Lovely, Lovely Family, Thank you so much for taking time in writing me a lovely review. I am so grateful indeed. My apologies in the very late reply. I hope this message finds you and your beautiful Family all well. Kindest regards, Branca and Manuela

Dearest Aimee and Family, Thank you so much for your lovely review. I am so happy you made lovely memories with your Family at Villa Mar, Memories are the most precious possessions we can hold for a lifetime. Thank you for taking the time in making this review. Lots of Love, Branca and Manuela

Dear Kathryn and Friends, Thank you so much for your feedback, much appreciated. I am happy that you enjoyed your time at villa Mar, hopefully it won´t be the last, as Albufeira seems to keep an hold on our visitors and they come back as they felt so welcome, I hope you felt this way too in our beautiful Albufeira. Hope to see you soon in your future travels. Hope you had a great time seeing our Islands before your flight home. Thank you once again for your visit to Vila Mar. Big hug and kiss, Branca & Manuela

Dear Kathryn and Family, Thank you so much for your lovely review, it was wonderful to have such a special family at Villa Mar. Thank you so much for looking after my home like it was your own. I am so happy you had a good time and that the children really enjoy it so much especially pool and tennis court. Thank you so much for the bubbly, I will enjoy it for my birthday in a couple of days. I hope to see you in the near future. Thank you so much for coming.

Dear Emma, Mum and the cutest 5 year old I have ever met, Raffi with a big "R". Amazing Guests, whom will always, always, always be most welcome to Villa Mar. 5* Guests who looked after my Villa as their own and left it immaculate!!! I actually wondered if they actually did stay there a full week with a 5 year old! I am the luckiest owner to have Guests of this caliber-top notch. I loved having you enjoy Villa Mar, as you said you did and your Mum was already thinking of booking for next year... I do hope that you do return, not only because I would love to see you all again, but because I could not have better Guests in my Villa. Thank you for caring and liking Villa Mar so much. Come back SOON!! Love Branca

Dear Phillippa and lovely Family, Thank you so much for your lovely review, I am truly fortunate with hosting the most precious Families like yours. I just wish I could have spent more time with you chatting when I brought you our famous "Pasteis de Nata", a typical custard cake we so proud of. It was lively to meet your family and lovely children. I wish you all well and hope that our paths cross in the near future. Kindest regards, Branca

Dear 5 Ladies, I am very sad to hear of your dissatisfaction with Vila Mar, where majority of my reviews are 4.9* or 5* My Families love Vila Mar and I have a lot of return Families, because they feel so at home, so comfortable. I was in communication with you from the UK days before you arrived, when you wanted address details and how many hairdryers there were for all you ladies and if you could stay till 12:30am on departure day as this was your pick up time( which i said "yes" too). I answered all your questions and was in contact with you when you landed till you were inside Villa Mar, I accompanied all your steps, till you were safely inside Vila Mar, even helped when your transfer Company dropped you off at the wrong Condominium, even after I had sent you the physical address and "Google Map" location via WhatsApp. Giving the Restaurant O Lavrador as a reference point.I am sorry you had a bad start to your holiday by being dropped off at wrong place past midnight , but that was not my fault. I was in touch with you all the time and you soon found my Condominium with my help.. You got into Villa Mar 30min past midnight as per our conversation. With no problems. You mention the loungers, which I have 8 in total, 4 are plastic and 4 are a light material to carry to pool area. The only way the lighter loungers will collapse is if they not stretched out properly. My Villa has pin locks on all sliding doors, and has locks on the metal shutters. My front door has a brand new lock, put in by the handyman Mike whom you met just before you went out for dinner, so you he could just show you that one has to slightly pull the door towards one when doing the last turn. You said Mike was very helpful in showing you the door knack before you Ladies went out. This is this first time you mentioned having a problem with the door, as we were in touch via WhatsApp, as I mentioned I had broken a foot and could not drive under Doctor s orders, but I had Maria my very efficient and trusted cleaning lady and Mike my trusted handyman. You mentioned not leaving a starter pack. But I leave coffee/tea, sugar, spices, a bottle of complementary wine, all sorts of spices. I leave at keast 1 roll of toilet paper in 3 bathrooms. I leave dishwasher liquid, sponge and cloth, dishwasher tablets and Washing Machine liquid for clothes. I also leave loads of big beach/pool towels for my Guests so they don't have to come loaded with towels as extra weight. If you wanted some shopping done for you you could have asked, and it would have been at Villa Mar upon your arrival. I have done for Families with young children who arrive late and they pay me for the shopping.. Usually adults don't ask for this as the Strip has restaurants and bars open till late. The Strip is 3/5min walk way. I am sad with all the your issues which you never mentioned to me, as I even made sure you all arrived safely home and when Maria cleaned Villa and found reading glasses, I immediately communicated this to you, in case you wanted me to post them to you. You forgot to mention the broken varnish bottle that went all over the place and the broken spirits bottle that was high up in a cupboard, and the broken sliding door handle to the garden, that you left broken without mentioning, so I could not get it fixed in time for the next Guests. Regarding the garden, August is when our gardens are at their fullest bloom. I try avoid disturbing the Guests with the imposition of a gardener and garden tool noises whenever possible. I wish you had mentioned these issues whilst on holiday, so we could get to the bottom of all of what was worrying you. Despite having the communication channels open to you all the time, and being in communication with me various times you did not mention any of them. This put me in an unfair advantage as I had no knowledge of your issues. I like openess and transparency and I make all my Guests feel free to do the same. Kindest regards, Branca & Manuela P.s.I am truly sorry if you were unhappy as I really want all my Guests to be happy Guests. We communicated so many times via WhatsApp and you only mentioned the front door, which I explained one had to pull it slightly towards one when doing the last turn, and sent my handyman to come show you and you said you had learnt the knack.

Dear Claire, Mum Orla and Olly, Thank you so Much for the kindest words, I so loved meeting your Family, your lovely young Mum,your beautiful pincess and little prince. I will be sending your Boat trip photo to your address today. Sorry it has taken longer than expected as my work has been crazy. It is already in a padded envelope with the address written. Please give everyone love. I wish you all a lovely Christmas Season together. LOTS OF LOVE BRANCA AND MANUELA

Dear Caroline and Family, I Thank you for the lovely review. You and your Family were very special and I will not forget you! Thank you for sharing my home and looking after it so well. Thank you for loving my garden! You are in my thoughts, especially your little artist! You are always welcome to Villa Mar. A big hug and kiss from myself my Mum and Albufeira-Algarve-Portugal

Dear Christie Family, I am a very lucky person to have met you and your Family, I am truly Tankful you came my way and that you looked after my Home like it was your Own. I have a little Angel whose little toe got hurt during the holiday, to THANK , for the most beautiful drawing she left behind for me of Villa Mar and my garden, it so beautiful and colourful I wished that I had a bigger paper for her. A 4 Year Old, Artist in the making, I will treasure it forever in my Visitor´s Book; may you one day come back and see your little masterpiece. Thank you for a very informative review and kind words. Villa Mar will always welcome you as will I. Kindest regards, Branca & Manuela

Merci Thomas et ses amis d'avoir pris soin de ma villa comme si c'était votre maison. J'ai vraiment apprécié le fait que 5 hommes mûrs puissent être si propres et bien rangés. J'attends avec impatience votre prochain séjour. J'espère que vos 3 jours à Lisbonne ont également été fantastiques. C'était agréable de voir la Ligue des nations française visiter Villa Mar... elle est lentement présentée à toutes les nations. Merci encore d'avoir choisi Vila Mar. Thank you Thomas and Friends, for looking after my Villa like it was your home. I truly appreciated the fact that 5 mature men could be so tidy and clean. I look forward to your next stay. I hope your 3 days in Lisbon were Fantastic too.It was lovely to have the French League of Nations visit Villa Mar...she is slowly being introduced to all Nations. Thank you once again for choosing Vila Mar.

Dear Gina and Family, Thank you so much for the lovely words and review.It was a real pleasure to have met you and your lovely Family. I hope that you will come back to visit us soon. Thank you once again for taking the time in writting a review. All my love to you and Family. XXXXXXXXXXXXX

Hello Mari with the cutest Family! Adorable, Beautiful Sociable Children! Loved them! Thank you so much for your lovely words. It makes me so happy to know you and your Family had a lovely holiday at my home. Thank you Mari for taking the time to write the review as I know how busy you are with your 3 little ones! This means a lot to me, that you took the time to write the review! May you be able to visit again as I would love to see your little ones again. You always most welcome. Kindest regards Branca and Manuela

Dear Lee & Beautiful Family, I feel so honored you chose my Villa to come and bring your very Special ones on a very Special Holiday. I was the very lucky Lady to have had such a lovely Family in my home. It truly feels so wonderful to hear you had a Good time all together in my Villa, with your Mum, Sister and Brother and wish to come back; that is all I could possibly wish for. Thank you for letting me know you enjoyed, It is so nice to hear, one is appreciated. Please convey my regards to your lovely Family, I really enjoyed meeting you all-You lovely, Lovely People! A big hug and kiss, all the away from Albufeira and Me, Branca

Dear Shirley, Thank you so much for your kind words.I am thrilled that you enjoyed your holiday at Vila Mar. Thank you for treating my home like it was yours, and leaving it in an immaculate state! I was really lucky when you walked through my door; what a pleasure to meet such a WONDERFUL Family. I hope to see you again in the near future. Kindest regards, Branca P.s. All my love to "Twinkle Toes" and Baby brother William too.