美しい海辺の町ボーマリスにある美しいリストタウンハウス

Thanks for your lovely review. It would be great to welcome you back to Ty Capel in the future

Joanne Thanks for your lovely review. I am delighted you and your family enjoyed your stay. I would love to welcome you back to Ty Capel at some point in the future Thanks Kevin

Hi Kirsty Thanks for your lovely review. It would be great to welcome you and your family back to Ty Capel in the future Thanks Kevin

Hello, thank you for taking the time to leave a review. We were, however, surprised that you scored your stay so low; it is the lowest score we have received in 14 years of hosting! Glad that you thought that the majority of the house was very good. The kitchen was decorated at the same time as the rest of the house and has had new lighting, a new hob and new flooring this year. We agree that some of the cupboard doors are worn. In general however, guests normally comment on how very well-equipped the kitchen is. With regard to the downstairs toilet, it is not listed in the property details on VRBO as a bathroom; the property is listed as a 1-bathroom property. The downstairs loo is small, it's true, but useful and appreciated by guests. The bathroom on the first floor is large and spacious with a separate bath and shower. With regard to the BBQ, we ask guests to clean it after use and put it back in the utility room for future guests. In the guest information provided to you, we request that guests, if they find the BBQ dirty to contact us immediately so that the cleaner can come and rectify the situation (although this is something that the cleaner normally spots during changeover). Unfortunately, you didn't contact us, so we were unaware that the BBQ was dirty and couldn't sort it out for you. Finally, we have increased the frequency with which the courtyard is weeded following your comment.

Teresa thanks for your lovely review. I’m glad you enjoyed your stay. Would be lovely to welcome you back in the future

Hi Patricia Over the last 5 years of inviting guests to Ty Capel I have received nearly 30 reviews (on this and other websites) which have been overwhelmingly positive. I am afraid that this is the first time I have to respond to an unfair and inaccurate review. In your review you mentioned that you had been trying to get into the house for 40mins. You rang me at 4pm and told me that you could not access the key code and had thought that it was due to the fact that it might be time coded and you were not due in the house until 4pm. This was unfortunate but if you had rung me as soon as you could not access the keysafe I would have responded immediately. I assumed there was a problem with the keysafe and suggested you go for a coffee whilst I arranged for the housekeeper to travel to Beaumaris and let you in. When I rang the housekeeper she reminded me that I had changed the access code. Although I updated this on my normal information for guests I had sent you the wrong file with old access code. I rang you immediately and gave you the correct code and apologised. This took 10, max 20 mins. I then e mailed to apologise again. My concern about your review is that I feel that you have exaggerated the problem although I accept not being able to enter the house immediately is not acceptable, but you stated that you e mailed me to complain. I e mailed you the day after your review to politely ask you to resend the e mail as I have not received any follow up from you by e mail or through the website. I am very unhappy that you have accused me of being unprofessional in not responding to your complaint, when you did not contact me. Given that I apologised by phone and by e mail for your 20 mins delay in getting into the house I would have been very disappointed to receive an e mail asking for compensation, but I would have treated your e mail in a professional manner and would have responded. Regards Kevin

Thanks for your lovely review Justine. Would love to welcome you back to Ty Capel sometime in the future Regards Kevin

Thanks very much for your lovely review

Dennis Thanks a lot for your lovely review. I am delighted you enjoyed your stay and would love to welcome you back again Thanks Kevin

Hi Christine Thanks for your very kind review. Beaumaris is lovely and I’m delighted that you and your family enjoyed your stay. If you do get a chance to visit Anglesey again it would be lovely to welcome you back to Ty Capel Best Wishes Kevin

Thanks for your review Karen. I'm delighted you enjoyed your stay and would love to welcome you back in the future Regards Kevin

Thanks for your review. I look forward to inviting you back to Ty Capel at some time in the future Best Wishes Kevin

Thanks for your lovely review. I am delighted your two families enjoyed your stay. I would love to welcome you back to Ty Capel at some point in the future Thanks Kevin

Sarah Thanks for your lovely review. I'm glad you and your family enjoyed your stay in Ty Capel and enjoyed Beaumaris. It would be lovely to welcome you back to Ty Capel at some time in the future Thanks Kevin

Hi Lucy Thanks for your kind review. I look forward to welcoming you back to Ty Capel soon Thanks Kevin

Thanks for your very kind review. I look forward to welcoming you back to Ty Capel soon Best Wishes Kevin