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2/10 Horrible
Kao M.
4 de ene de 2023
I wished I liked this place
We really wanted to like this place because it was our first big vacation. The home was subpar. I’m usually not one to complain but I felt that an honest review will help everyone out. The photos look much nicer than the home actually did. Cleanliness at a first glance is at a 4/5 but after our first night and we start to see how the home actually functions as a living space cleanliness goes down to a 2/5. The air conditioning was not great. It mostly reached the bottom part of the house, the kids kept complaining about the ac. Half of the beds were too hard to use so the kids slept on the sofas instead. The WiFi was spotty enough for calls to drop, definitely not optimal. The shared pool that was advertised is not one that we were able to use nor had access to. Communication was horrible. We weren’t told where the pool was nor how to get there when we first got to the home. At one point we were told by the representatives that the pool didn’t exist at all only to be told that our pool key card to the community pool was in the hands of neither the representatives nor the locals that owned the home. The description says that the card should be in the drawer underneath the phone, but it was left with a person whose name we were not informed about instead- isn’t that strange. There are many people who work behind the scenes, and so whenever an issue came up the entire situation had to be re-explained and we would be told to wait again and again for a response. We spent over 6 hours trying to get the information above about the shared pool after jumping through unnecessary hoops and hurdles because we couldn’t talk to those that knew about the home and had to talk to them through a third party. Honestly I’m really confused about the positive reviews that convinced me to book this place, take it from me and book something else.
