ビーチまで数分の美しい海岸沿いのヴィラ。 2つのカヤックと4つのバイクがあるヨットクラブエリア

We thank you for your feedback but we have to clarify that we have a strict checkout procedure which involves 2 people separately checking for damage. They take photos for reference. Therefore we can categorically state that the damage was not done until your party moved in. It is difficult to get maintenance jobs such as pressure washing done when guests are staying , especially in view of Covid restrictions, but these have now all been corrected. We are glad you enjoyed your stay.

Dear guests We will reply to the most obvious things first. The opening statement on the VRBO page for our villa explains the situation post hurricane Ian and clearly states in paragraph 2 that there is no longer a pool cage in place. In the pool description it clearly states that the kidney shaped pool is solar heated. Solar heating relies on Florida sunshine to warm the pool. Sadly you had unusually cold temperatures during your stay. When the sun shines the solar heating works very efficiently in a way that is environmentally friendly. Whilst mentioning the weather we also need to point out that you had bad storms which no guttering will cope with. Florida weather is also tropical and therefore stormy weather brings bugs. We were staying at the house over Christmas and left 3 days before you arrived. The blinds were perfectly clean then. However, the house watcher,as you refer to him, asks every guest if everything is to their satisfaction and you said it was. Otherwise he would have automatically sent the cleaner back in. You also never mentioned the bikes to him which incidentally were serviced in December and all had new inner tubes. If he is not informed of a problem he cannot resolve it for you. The house was refurbished in December 22 post hurricane Ian. All carpets were replaced along with items of furniture and all patio furniture. Once again the tropical nature of Floridian weather with its humidity and rain will lead to rusting on outside furniture despite the fact that it’s only 16 months old. We are very conservative with our rates thus allowing guests to enjoy a waterfront property at a very fair price compared to many others in the area. Regards Ron and Jacqui

Dear Guest , We are sorry to hear that you seemed unprepared for the fact that there is no pool cage on our lanai. Can I draw your attention to the opening paragraph (below) of our villa’s description on VRBO, which is the only website we rent on and is the website from which you booked in May 2023 , 5 months after the hurricane Ian update was posted at the very top of the villa’s description. “We would like to update potential guests as to the current situation in our villa and Cape Coral after hurricane Ian. We write this as we return home on 2 nd December after staying in the villa for 2 weeks. The house has been thoroughly cleaned, refurbished and refurnished where necessary. All carpets have been replaced. The pool pump has been replaced and the pool is pristine. Patio furniture has been replaced ,however there is no longer a pool cage in place“. This announcement was posted on 2 December 2022 when we returned from Cape Coral , where we went to carry out or arrange the repairs necessary post hurricane. We were totally honest with current and future guests that we had sustained hurricane damage from Ian although it has to be said that houses in our road came out much better than most in Cape Coral due to the high elevation of the land/houses. We explained what work had been done ,with many items being replaced and that the pool cage was no longer there. Just to mention that the area has bounced back substantially even more since that report and the area is vibrant and glorious. As you arrived on 20/9/23 and immediately complained about the rain, guttering and bugs we immediately checked the Cape Coral weather reports. Cape Coral was under a severe flood warning the day before ( I believe you witnessed this during your flight ) and for a couple more days. This is unusual but not unheard of in September ,which as we said in our response email we could not have warned you about. Florida weather is tropical , which by definition means you should expect high temperatures, humidity, torrential rain and thunderstorms. Unfortunately, mosquitoes are indigenous to Florida and will always be more prevalent in wet/stormy weather. This is why every supermarket and hardware store has an enormous isle of mosquito repellants and citronella candles and sprays. The guttering will naturally be overcome in severe flood situations. As stated on the website all patio furniture, including bbq , was replaced in November 22 after Ian. After hurricanes , supply and demand for replacement items of all types become a problem and this was even more so in Ian. We were faced with replacing patio furniture when nothing was available. We drove miles to get the current set which is only 11 months old. Sadly we did not have the luxury of procuring a set without metal legs at that time and were grateful to suppliers in Florida who helped us. We agree a couple of legs have rusted which is possibly not aesthetically pleasing to you but they are perfectly usable and safe. None of the bikes are for children because we do not allow renters with children. We arrived on the 5 th October , the day after you left and we actually used the bikes the next day. All four bikes were professionally serviced and fitted with new inner tubes before you arrived. We also used the patio furniture without incident. Regarding the bedding , there are indeed extra sheets in the wardrobes and utility room. However , the laundry facilities we provide are so efficient that a full set of bedding would wash and dry in 45 minutes. Alternatively we offer a payable mid rental cleaning service which you opted not to select. You seem to infer that when you asked about damage on 1 st September, prior to your visit, we misled you. The damage incurred by Ian was clearly stated on the website , as mentioned before. However , this is irrelevant now because everything has been repaired and we chose not to replace the pool cage because a lot of guests prefer it this way. You already knew the impact of hurricane Ian when you booked. Ian is the only hurricane ever to damage our house and as such there was no new damage to report. Contrary to your suggestion , we very much care about our renters and we responded to you immediately , as always , whilst also making Allen aware of your concerns. I believe he even came round to show you the location of the ironing board. We are sorry you did not find what you expected and that you did not understand the opening statement about no pool cage. Kind regards The Majors.

Thank you for your feedback which is very valuable to us. We are very pleased that you enjoyed your stay and we look forward to welcoming you back to our lovely home again soon. We have replaced the microwave and pots and pans plus several other household items.

We thank you for taking the time to review our property and we are glad that you enjoyed many things about it including the cleanliness , which is something we take great pride in. We are sorry that the AC was not working adequately during your stay but the moment we were informed we got an engineer out to resolve the problem the same day. The cable was a problem as during Covid their phone lines have been jammed 24/7 so we asked our maintenance man to visit the office to report the problem. However that has been shut due to Covid also. Incidentally the only issue was that a guest had switched the tv to antenna instead of cable. It is a very testing time and we have focussed on keeping our guests safe with high levels of deep cleaning and products which we believe to be paramount in these times. If we fell short we apologise and we hope to welcome you back in the future.