2/10 (非常に不満)
Louise V.
2025 年 10 月 10 日
We didn't get to stay because there was no power, or hot water in the entire property and surrounding area. Unfortunately we were only told 10 minutes before we were due to arrive, and instead of cancelling the booking so we automatically received a full refund, we were repeatedly told to claim through our insurance! Even when Vrbo told them to cancel the booking to initiate a refund, they refused and just sent a screenshot of an AI response to whether or not natural disaster was covered by travel insurance! It was only when I formally complained and said that I was going to escalate it that they reluctantly agreed to cancel and refund which is something they should have done immediately upon informing us the property was not habitable due to the power outage. The power outage cannot be helped, their response to it and communication with guests can!
Louise V.
2025 年 10 月に 2 泊滞在




































