サトゥルナアートリトリート;プライベートホットタブ

Hi Frances, We're sorry for the late reply. Stayz is new to guest reviews and doesn't notify us when reviews are published. We're sorry you found Saturna's bed uncomfortable. We do not wish to negate your experience but we slept in it quite recently and found it as we have remembered it. Quite comfortable verging on luxuriousness. It is not firm but it has a pillow top on it for extra comfort. It definitely doesn't sag. People ask us where to get the mattress in question constantly. Saturna has a lot of light switches due to the multiple levels. Sometimes when one switch is off the upstairs or outside light may not turn on in regards to the outside lght. Our manager Sally test lights before all bookings and leaves them on for guests. We're fairly certain that generally speaking all our lights are checked and replaced. kind regards Dave and Cherie

Lovely review Alana! We are so happy that you had a great time at our property. We hope to host you again. All the best! Cherie

Hi Jacquie, Thank you for leaving a review. I'm surprised to read your review from your stay nearly a month ago. If you needed us during your stay we are only a two minute drive away. We guess as to how much wood will be needed during your stay...it's hard to guess. But more is nearby and we would of gladly directed you to more. But you didn't call me. It's really helpful to everyone if the owners are notified in a timely manner. I have forwarded your comments onto the cleaning/maintenance team to look into your other concerns. All the best, Cherie

Dear Tony, We are learning all the time from our guests and the sharing of your experience is really helpful for us to provide the best possible service. I have to say that in all the years we have had our place available for rent the extreme heat at the time you stayed has never been experienced. With the unprecedented heat wave at the time of your stay it's important for us to take stock of the amenities and how they cope and make adjustments where necessary. Going forward, we can now anticipate and prepare by offering the bedroom on the lower floor during extreme weather and upgrade the fan. We are happy to hear that your stay for the most part went really well. All the best, Cherie and Dave

Thank you for taking the time to tell other travelers of your experience! And thank you for staying with us, it's an absolute pleasure reading the experiences yourself and others have at our place. we look forward to hearing from you in the future All the best! Cherie and Dave

Hi Ron, We're glad you enjoyed your stay. Without wanting to negate your experience the locale of the midland highway is not quite as close as you have reported nor is the traffic noise excessive. We are on a plateau(TableHill) above the highway but our property is setback about 100 metres from the road. We built and then lived in Saturna for many years and raised our children there. At no stage did the traffic noise disturb them. In the house you cant hear it all and on the decks the occasional vehicle is barely noticeable. We note that most houses in Daylesford have roads in their proximity and especially those that are close to town such as ours. Our house is different in that your only neighbors are kangaroos and other denizens of the forest! We feel the manner in which we advertise our property is fair and accurate. Please see trip adviser for more reviews. kind regards Dave and Cherie