Northern Kauai is stunning; and the Princeville area is beautiful and very well maintained. It’s close and convenient to some of the islands most beautiful beaches. The area is also quiet and relaxing. Although the room was clean, I thought that it could have had a more through cleaning; such as cupboard doors, and edges of counters, and backsplashes. The shower body wash and conditioner containers were empty at check in time, and needed to be replaced. Room service responded very quickly both times that they were notified. The room wasn’t ready for us until just right at the 4:00pm check in time. The check in desk needed to call housekeeping to in fact confirm that the room was ready. They were, or had just finished fitting the sheets on the bed. We were also notified of a “Welcome Package” for guest; which we found out was the contact with the Wyndham concierge desk. The attendants were polite but; we found them to be misleading, lacking communication skills, and not someone whom we felt had the best interest in the customer, or that we could trust. Overall; we had a wonderful stay, and would vacation at Bali Hai again. We’d definitely avoid the Wyndham Concierge desk at all cost.