Zorka was very receptive when I called. The smoke alarms were all gone, but Zorka had the maintenance man there within 1 hour. The unit was clean but you could tell it was done in a hurry, because the floors were dirty and the carpet had lint/loose material on them, especially down the stairs. Unused food was left in the cupboards but the maintenance man removed it when I requested it. I believe this an excellent unit for skiers and young adults. Do not think it is great for children only because you have to drive 15-20 minutes for activities (Beaches, etc). Unit is not air conditioned and that may be good to know upfront (No ones fault). After the third day, there was a foul trash//sewer smell that permeated when you entered the front door. We had to leave the window and doors open to alleviate the scent. You could also smell the same scent outside of the unit. My daughter and her family left a few days early because the smell was bad in the back bedrooms and there was no ventilation. Pipes were very loud and noisy from upstairs units. Parking was a huge problem. People parked in the middle of the parking lot and left their cars there for days. You had to drive around cars to park. A tenant left his trailer with a water craft in a space for 4 days. Never moved!! Although we did enjoy Lake Tahoe, this would not be a place for my family to return to..