Owner's Response: I am so sorry about this couple's experience staying in my condo in the middle of May 2017. It was indeed very unfortunate . As the guest has stated, they knew that there was remediation work ongoing during their stay and I had reduced the rate to a fraction of my present normal rental rate. They made the decision to keep their reservation. Unfortunately, while they were staying, the management informed me that in order to repair the wall, my lanai windows had to be removed and therefore I had to ask my guests to vacate the unit. I had not been expecting this turn of events and I immediately fully refunded them for the days they would not be staying and I offered to help my guests find another place to stay. I am an independent owner and not associated with the Maui Kai rental program, however they kindly offered to help my guests. Unfortunately they did not have a 1 bedroom unit available and so could only offer a studio. As the Maui Kai charges more than I do, the studio was the same price as my one bedroom unit. The couple chose to go elsewhere, which they did. Everything was very cordial between us all. I do take a little bit of exception to two of the statements . The first one about not having water for the day is not really accurate because that was the day they were moving out and so not really while they were staying. Secondly the comment about the lanai and the photos being misleading. I have had other guests tell me that the photos don't do proper justice to my unit and the lanai may be enclosed but the huge windows open right up exposing a wonderful panoramic view and it definitely is a lanai. It's handy to be able to close the windows sometimes during inclement weather. Lastly although I do sympathize greatly with this couple's experience, please remember they paid very little to begin with and this was a one time experience with the present construction. You can read all my wonderful reviews from guests who love my unit, two couples even find it the best unit they have stayed in at the Maui Kai. The construction work is well past the worst now and my unit has been completed. The work on the remainder of the building will be finished at the end of the summer and every week the work becomes less intrusive for everybody. I hope this helps future guests. Please read my other positive reviews. For further information, please check with me. Aloha Jennifer