2/10 Terrible
Teresa D.
Aug 31, 2023
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
DO NOT RENT THIS NOVA VACATION HOME!
Disappointed! Scratched furniture, stair rails need paint, walls gouged, dented doors, dirty dining chairs, stained ceilings, nail holes, broken dispensers, missing thresholds, torn rug binding, cabinetry falling apart, missing outlet plates, dented appliances, dried crap on spare blankets, door handle grime front/back, fire extinguishers hidden. (Fire code violation.) Furnace vents filthy, dirty filters, upstairs shower heads clogged. Broken shelves in fridge, drawers hardly open. Ice maker gets clogged and ice falls everywhere when door is opened. Nonworking stove burners. Dishwasher rocks forwards when loading. Air hockey table scratched, holes plugged making dead spots, no felt on handles, broken score keeper. Pool table has tears/stains all over. Kitchen knives won’t cut. Only 5 forks for a entire house. Two of 3 pool cues broke. Color lights in Harry Potter room don’t work. Took 45 minutes to match TV remotes which were all mixed up. TV in Mickey/Minnie room didn’t work along with Xbox. Game room NOT air conditioned! Tile floors filthy, clean feet gray after 15 min of going barefoot. Killed roaches almost every day. Outside electrical box locked but standing wide open banging all night. Weeds all around pool, screens had gaps and tears around seams. Leak in pool, we filled every night, even when not used. No front outside lights working. No instructions given about using resorts amenities. 5 separate inquiries over 8 days! Nova contacted me 7th day to apologize only.
Teresa D.
Stayed 8 nights in Apr 2023
