Homey Deluxe Space - Heritage Complex

Situated in the heart of Auckland with access to the Heritage's award-winning, resort replicating facilities (gym, rooftop pool, sauna, spa, & tennis court). This complex not only provides a peaceful sleep away from the hustle and bustle that comes with CBD living but remains one block's walk from Auckland's renowned Viaduct marina with classy dining to flirty cocktail bars. Not here to kick back? No problem, the apartment offers a dedicated workspace with high-speed internet.
Welcome,

1 Zero-Smoking Tolerance:
Smoking or vaping anywhere on-site incurs an instant $350 cost-recovery charge (liquidated damages) + admin charge $30 to recover the cost of specialist cleaning, odour treatment and lost booking time.

2 Party & Visitor Limit:
After 9 pm, the apartment is for booked guests only, unless extra visitors are pre-approved. This prevents unauthorised parties; unapproved visitors may lead to bond forfeiture or other penalties.

3 Amenities & Cleaning:
The cleaning fee covers starter amenities for 1–2-night stays. For longer stays, order extra linen or supplies via your Boarding Pass. Excess mess, rubbish or furniture misuse attracts additional cleaning fees; request a roll-away if more bedding is required. If any guest develops a contagious illness, notify us immediately so we can arrange enhanced cleaning; the relevant cost-recovery charge will apply. Failure to notify makes you liable for remediation costs.

4 Keys & Swipes:
Leave all keys/swipes on the kitchen bench by 10 am checkout (move your car first). Loss or late return attracts a $180 replacement cost-recovery charge; items not returned by 2 pm are replaced for the next guest.

5 After-Hours Contact & Call-outs:
Non-emergency queries that repeat information already supplied between 6 pm and 9 am (e.g. door PIN, car-park bay) may incur a $120 after-hours cost-recovery charge. If a staff member must attend onsite after hours, a $180 call-out cost-recovery charge applies. If a tradesperson is called and the fault is user error, charges incurred will be the guest's responsibility.

6 Respectful Conduct:
Abusive or unreasonable behaviour toward staff incurs a $120 cost-recovery charge and may limit further assistance to written format only.

7 Unlawful Use & Late Checkout:
Unapproved stay after 10 am: $120 cost-recovery charge plus $50 per hour (or part) until vacated. We may access the apartment from the scheduled checkout time. No illegal activity is permitted.

8 Damage, Theft & Reporting:
A chattel list is kept; report any stains, odours, breakages or damage immediately - higher costs apply if issues are discovered later/by housekeeping, and theft is reported to police.

9 Health, Safety & Personal Property:
Stay Viaduct and the owner are not liable for accidents, injuries, illnesses or lost/stolen items; you and your party accept full responsibility for personal safety and belongings.

10 Hot-Water Capacity:
Cylinder reheats take 1–3 hours; running a bath will empty the hot-water supply.

11 Private Residence & Maintenance:
This is a privately owned home, not a hotel. Unexpected faults (appliances, plumbing, power, common-area issues) may arise; we arrange repairs as soon as reasonably possible, subject to contractor availability and building rules, and no automatic refund, relocation or compensation is offered for interruptions outside the owner’s control. You must allow authorised staff or contractors access to carry out urgent repairs.

12 Security Bond:
- Covers damage, rule breaches, admin/software fees and any costs above the bond.
- Chargebacks will be contested with evidence; unpaid balances go to debt recovery and collection costs become your liability.
- Bond release: initiated 48 hrs after checkout; banks may take up to five working days to display the release.

13 Payment Documentation & Disputes:
Cost-recovery charges (liquidated damages) and admin charges sit outside GST; your Stripe receipt is full proof of payment. No further invoices, body-corp statements, owner bills, or GST invoices will be issued.

For stays booked through third-party platforms (Airbnb, Booking.com, Vrbo, etc.), the platform processes the payment and issues any tax documentation. Because we receive only a net payout, we cannot supply a GST receipt for those bookings.

By booking, you authorise Stay Viaduct to debit the cost-recovery charges listed in these House Rules from your nominated card. We provide the supporting evidence for any charge (e.g., timestamped photos, housekeeping log) once. If you believe the charge was applied in error, email us within 14 days and include any evidence you wish us to consider; we will review the matter and send one written outcome. Further or repetitive correspondence, including requests for additional documents, may be billed at our standard admin rate, calculated on actual staff time and charged to the same card.

14 Issue Resolution:
Report problems as soon as they arise so we can address them during your stay; failure to do so may forfeit later compensation claims. Compensation requests must be lodged during the stay or within 24 hours of checkout. No refunds are given for issues rectified within a reasonable timeframe or that did not materially affect your stay.

15 Acceptance:
Completing your booking confirms you have read, understood and accepted these House Rules and all related fees and do not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Thank you for helping us maintain a safe and pleasant environment for every guest, resident and staff member.