Selva Escondida Residencial 2bdr condo/apt beach 2 miles, Puerto Morelos Mexico

Hi Heather, Sorry to hear that your experience wasn’t up to your satisfaction. One thing I take pride in as an owner is to always be readily available and quickly respond to guests with any concerns. I was aware that you had difficulty accessing the unit with the passcode provided and had responded to you with an alternate passcode exactly 11 minutes later as documented by the vrbo chat system and had also notified my property manager to come and assist you as you stated was very helpful in doing so. The unit is fully furnished with all essentials as shown in the numerous pictures in the ad…any more furniture would make it feel cluttered so far from minimal furniture I’d say. The cleanliness of the stove top is definitely a problem and have taken that up with the management to advise the cleaners so thank you for bringing that to my attention. I assure you that Selva Escondida Residencial is a great choice for stays in Puerto Morelos.

I apologize if the unit didn’t meet your expectations. That being said, the beds in unit are new Sealy orthopaedic medium firm beds, the available appliances were clearly listed in the ad, although there was no coffee maker, an electric kettle and instant coffee was available…Housekeeping took place the day before arrival which included all bedding and towels sent to the laundromat and extra sets of bedding were available in the unit including 16 bath towels. As for the decor of the unit, it was exactly as pictured in the ad…no surprises. As an owner, I take great pride in customer satisfaction and as you know based on our communication prior to and during your stay, I am always available if any concerns are raised.