2/10 Terrible
Annie M.
Mar 27, 2024
Liked: Cleanliness, check-in
Disliked: Communication, location, listing accuracy
Would NOT stay again
The only thing going for this place is that it was clean and the location is great if you rent a car. Property manager(s) are NOT responsive at all unless you have questions about payment!
Started after the cancellation period when they requested to upload a copy of my credit card to their site. I was not comfortable and wanted to cancel but couldn’t at that point. They said they requested it at the time of booking but I saved every email from them, printed the entire property details listed, and did NOT see that anywhere. It only states to “provide credit card information”. No where did it state I had to upload a copy of it!
Listing also did NOT state there was construction going on while there. A lot of banging and tools early in the morning. One day we were out all day and came home to see scaffolding set up right in front of all 3 bedrooms.
Also tried everything to contact the host at 8pm for 45 minutes, because both toilets were not working. We ended up using the public toilets near the beach the rest of the night!!! Emailed, texted, called the emergency number. When you call the emergency number, you have to leave a message so “someone can return your call”. We never received ANY RESPONSE!!
Finally filed a complaint with VRBO.
Annie M.
Stayed 2 nights in Mar 2024
