6/10 Okay
David M., Chino Hills, CA
Sep 21, 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in
Botched!
I paid for a night that I knew I couldn’t be there b/c our flight got switched to a red-eye so I wanted to come in and get rest. After almost an hour with a very gracious concierge we found someone was in the room we were assigned and no update was ever sent to us to share our new check in information. It was finally sent to us almost an hour after we arrived.
The other fly in the ointment is that it is almost impossible to get to a live agent even during their business hours and who isn’t open until 10am in a hospitality business?
Lastly the internet SUCKS! It took another hour to try and work through that issue and eventually they connected us through the apartment next door… but that didn’t last either. We constantly lost connections for the internet and TV all weekend long.
This is all unfortunate b/c it’s a great area…close to the metro, Capitol Hill, Union Station, Starbucks and an upscale market. And the amenities in the apartment are 1st rate (beds a little ify).
Anyway, our check in person, was very apologetic and said,”we’ll do something nice for you”…glad I didn’t hold my breath for that. Even in a nice facility QUALITY SERVICE is expected. Didn’t get that except from Xavier the concierge.
David M.
Stayed 4 nights in Sep 2023
