A Comfy & Spacious 2BR Apt Harbour View

Thank you for your feedback Tim, we’re glad you enjoyed the location, views, access to the pool and gym, and the apartment layout. We’re sorry to hear that the cleanliness and smell did not meet expectations. We will check the source of the smell and ensure the unit is maintained to a better standard moving forward. We have checked the oven and can confirm it is working properly. We also apologise that the cleaner missed setting up the sofa bed sheets despite the request, and we understand how inconvenient this would have been. Thank you again for bringing these matters to our attention, your feedback helps us improve.

Thank you for your feedback Christy, we’re glad you enjoyed the great location and found the beds comfortable. We appreciate your suggestions regarding the kitchen items and will look into adding more where needed. We will also check the window blinds to ensure they are functioning properly. We’re glad to hear you would recommend the place and stay again, and we’ll continue working to improve the overall experience.

Thank you for your feedback, Stephanie. We’re glad you enjoyed the amazing view, though we’re very sorry to hear about the issues you experienced during your stay. The lint has since been fully cleaned, and the unit and sofa have been deep cleaned to ensure the apartment meets our usual standards. We will also be checking the wall condition and addressing any maintenance concerns. As a gesture of goodwill, we did provide a partial refund and had communicated this during your stay. We understand your concerns and appreciate you bringing these matters to our attention. Guest safety and comfort are very important to us, and your feedback helps us improve for future stays.