Lake View Retreat | Across from Big Bear Lake, Fireplace & Wraparound Deck

Hi Paul, Thank you for your feedback! We’re glad you enjoyed the cabin’s clean and comfortable feel, as well as its unique 80s charm. We appreciate you sharing your thoughts regarding the curtains and privacy concerns, and we’ll pass your comments along to the homeowner for consideration. Thank you for choosing Big Bear Cool Cabins, and we hope to have the opportunity to welcome you back for another mountain getaway soon!

Hi, James! That sounds lovely! There's something truly magical about watching the sunrise and sunset over a lake—it's the perfect way to unwind and connect with nature. We're thrilled to hear that you had such a wonderful experience. We hope you'll be able to return soon for more breathtaking sunrises and sunsets!

Hi Renae! Thank you for sharing your feedback. We’re glad to hear you enjoyed the lovely location and beautiful lake views from the balcony, it’s truly a peaceful spot to relax. We’re sorry to hear about the concerns you experienced during your stay. For future guests, please note that the fire pit is not advertised as an amenity at this property, and the listing does mention that the home does not have window coverings. We appreciate you bringing the maintenance items to our attention, our team will make sure they’re addressed right away.

Hi Maria! Thank you for your feedback. We’re glad you enjoyed the beautiful open view from the cabin. The listing does indicate that there are no window coverings on certain windows in order to showcase that view, but we understand that preferences vary, and we’re sorry this made you feel uncomfortable during your stay. We sincerely apologize for the concerns you encountered. We take cleanliness and pest issues very seriously, and while our team did deliver traps promptly, we understand this did not resolve the issue to your expectations. Your experience is not reflective of the standard we aim to provide. Thank you again for sharing your experience. Your feedback helps us make necessary improvements, and we hope to have the opportunity to provide you with a much better stay in the future.

Hi Ray! Thank you for your feedback. We’re sorry to hear the cleanliness and furniture did not meet your expectations. We’ll be sharing your comments with our housekeeping team and the homeowner so these concerns can be addressed. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.